Best Businesses in Kentucky

Mike and Charlie's Plumbing is truly a great company with genuine people. I feel like they're some of the few  remaining companies that are honest, straight forward, and aren't in to sell unneeded services. You have an issue, they'll fix it. Looking for somebody to come up sell you on weird maintenance plans or services that you never knew you needed. Look else where. Dealing with Mike is like having my uncle come over and help me out. Except instead of beer, they take money.

We use Guelda at our business and they have always been prompt, courteous and go above and beyond to make sure things are done correctly.  I highly recommend!

Positives--they were available and identified the issue where another plumbing service could not. The cost was about what we expected. The owner came out to meet the MSD inspector (MSD provides a four hour window they will show up with no advance message of being on the way). Longs provided a temporary solution so we could stay in our home over the weekend. They completed the work.
Needs improvement on--communication with the customer (fine in person but not in phone contacts or notifying customer if work time has changed), providing complete invoice, organization of the team (some members showed up hours before others; had to wait for right parts, etc . . .).
Service-oriented companies excel when customers would use them repeatedly. I am not sure I would call Longs again but I do appreciate that they could identify our problem.

I had an extremely negative experience with Scroggins. I should have realized I was in trouble when Brian asked me to pay the diagnostic fee over the phone before he'd even arrived. It only got worse from there.

He arrived 2 hours later than he initially said. After 5 minutes he told me he needed to charge a $300 advanced diagnostic fee. Then just 10 minutes later(seriously, suuuper advanced diagnostics), he presented me with a list of options to get my water heater pilot light re-lit.

The top option was $1200, but he said he couldn't do any of the services that day because the part could only be ordered from the manufacturer. The most economical option on his sheet was $400 but he refused to offer that service- why even show it as an option?

A few minutes later he said he could get the part from menards, but I'd have to pay for the part and the after hours fee since he was going to do the Basic Ignition System Renovation,
Mechanical safety system rejuvenation,
Tank contamination service, and
Performance and safety testing that day. It sounded pretty involved but since it was my only option to get hot water back that day, I agreed.

In addition to not being transparent about what he was going to do (hiding it in jargon) and how long it would take, he also marked up the part that he purchased.

Ultimately we wound up spending $1000 to get the thermostat valve replaced. It was a $70 part and he was here less than 3 hours, including the nearly hour he was gone to menards. He arrived at 3, was out the door at 6 and claimed the after hours charge was for the 2 extra hours after 4 PM. I didn't realize plumbers keep bankers hours, but since he charges like one I guess that tracks.

I will not hire them again. Brian gives plumbers a bad name.

Showed up on time, did a good job, was efficient and reasonable on price. I would hire again. They have worked at our house 4 or 5 times and did a good job both inside and outside with roots in our pipes.

Outrageous charges, for a very small issue...will not make use of them again..only wanted cash for payment, with a bill of $800. After we already paid them $400 for a job that a few months ago we paid $200 for, from a different vendor.

Reached out to Mr. Brown about doing a plumbing job at my house and received the response that he didn't unclog drains. That was the reply I received when I told him what was going on. We ended up going with someone else and having to have a pipe replaced in our front yard. If he would've bothered to ask anymore questions he might have decided the job was worth it but if this is the kind of response I got to an issue I probably lucked out by going with someone else anyway.

am writing this review on behalf of a POC friend in hopes youll listen to a white person. The men who entered my friends house (they are black) were calling his family n****** (yes, with the hard R) and BLM c*cksuckers (my friend is gay). To have people that represent your company say such vile things about people in their own home is disgusting. My friends and I will absolutely never give a dime of my money to this company and I hope you take responsibility for your employees. This company is absolutely disgusting.