Best Plumbing Services in Lexington, KY

Used them for emergencies and non-emergencies, only company i'll use!! Great value for the price, straight forward about everything, and leaves the space clean! Highly recommend!!

Great job. On time. Friendly. Fair. I would definitely recommend them.

After a year of an upstairs bathtub leak and 4 other plumbers saying they fixed it and spending over $1000, Kings Helper fixed a leak no one else could. Also installed a new bathroom sink and faucet, garbage disposal, kitchen faucet and fixed a hot water pipe leak that another plumber couldnt fix. I'm beyond happy.
Chris was a true professional and they are now on my speed dial as my go to plumber. HIGHLY RECOMMEND.

Had an emergency and called Mr. Rooter at 11:00pm.  They sent a technician straight out with no after hours service charge! He did an awesome job! I highly recommend Mr. Rooter Plumbing for any plumbing needs!

From the moment I dialed their number through the end of our appointment, I have nothing but praise for this team! We needed a valve replaced in our RV and all of the RV centers had month-long waiting lists - plus they're outrageously expensive. After a little thought, we decided to see if a plumber would come out and take a look for us (makes sense, right?) I pulled up a list of plumbers in town and just started calling. Shockingly, as I worked through the options I either had to wait around for a return call, many of which never even bothered, or I was flat refused because it was an RV.

I got connected with John on Friday - he answered my call right away AND was both friendly and helpful. I explained what we needed his help with and he agreed to do the work without any issue. His only request was that we send a picture of the valve so they could have it handy for the appointment which he scheduled for first thing on Monday morning.

Chris was the team member who showed up to our appointment this morning. He was exactly on time and completed the work in such a reasonable amount of time! He also gave us recommendations for some equipment we should keep on hand in case of any issues while we travel, which was very valuable advice. The final bill was less than we expected. This team saved us a huge amount of stress and money - we could not be happier about our experience and highly recommend them to anyone who's looking for an outstanding plumber!

Scheduled a day and time for crew to fix a minor issue and after several hours of waiting beyond the scheduled appointment time, I called and was assured crew would come after a certain part arrived...they never showed nor has anyone reached out to schedule another appointment let alone offer any type of explanation, not that I need apologies or explanations, just show up when you're supposed to. I guess I'm old fashioned but once you commit to doing a job, the honorable and right thing to do is see it through and this company did not do that, not even a call to reschedule.  A disappointing experience overall.

This company accepted a reuest for service from my mother's home warranty company for a slow draining toilet. She was notified via email on 7/27 that Robert Wallace had accepted the request for service, she was given a service request ref # and advised that she would be contacted within 12 hours. They gave her Robert Wallace's telephone number and advised her to call him direct if she was not contacted within 24 hours to set up and appointment.

After 24 hours and no response, my mother as directed called Robert Wallace and got no answer and a recording stating that the voice mailbox is full and she could not leave a message.  Called back 48 hours later ..no answer and mailbox full....Called back 72 hours later and Robert Wallace answers the phone advises my mother he will make the service call no later than 12 noon on 8/1 (6 days after accepting the job - which is surprising for a plumber whose Web sites dedicates an entire page that boasts quick 24 hours a day service). He did not take her information down but instead asked her to text him her address.  She texted him her full name, her phone number, the full address and written directions on how to get there.  She also texted the home warranty info for the job he accepted.  Robert Wallace did not even acknowledge that she did what he asked but her texting phone app did confirm that he got them.  That was 7/30, she sent the info again on 7/31 - still no response but was confirmed received.

Today 8/1 my mother (who is 80 years old BTW) sent a text confirming again that they had a service appointment scheduled for today by noon.  Robert Wallace did not respond to this text either.  During this same 6 day period there were also 12 attempts to call him, all went unanswered, all unable to leave a message because of the full mail box and none of these calls were returned.  I even called another number that this company has listed as a contact number on the Porch Web site but that number has been disconnected.  

Finally at 2PM today it was obvious that Robert Wallace had missed his by 12 noon service call and I texted him and explained that I took the day off to be here to help explain to Robert Wallace the plumbing issue my mother was having and that I just needed an update as to whether he would be able to make the appointment or not and received no response.  I then sent an email directly through jazz E
Web site and I also got no response from the email.

I decided I would check on this companies reviews.  Well there are 4 stars on one site , great until you see that 3 are from the same period and are the only reviews these consumers ever left, which one learns to take with a grain of salt, one really bad one star rating from a consumer that has had the same kind of experience that we have had with Robert Wallace Plumbing.  What I found most telling about this company was that Robert Wallace responded directly to this consumer basically saying Sorry about your luck but we don't offer the service you requested, never have and then advised them to call there home warranty company and take it up with them.  The problem with that is it is a lie.  The service the customer had requested was leak detection and although Robert Wallace states that they don't do that and never have, the truth is that they advertise that on their very own website that they do leak detection, they advertise on the national plumbing referral site PORCH.com  that they do leak detection.  

My next step was to stop by their offices, but the company with a website filled with technical data, rambling pros in a blog dedicated to the plumbing industry and online gauges showing the breakdown by percentage of their business services, is in reality a small brick house in a residential neighborhood out by the interstate. So I guess no luck in getting the ear of a sympathetic receptionist to get my service call going.

So it's almost 6PM .  It has been a week now and no response, no email, no call back, no service, NO EXCUSE.  .  So as a son, I hate to see my 80 year old mother have to endure this type of service.  She has her hands full caring for my 81 year old post stroke father..  so if the time it took to write this review and make a report to the BBB helps just one other consumer avoid this nightmare, then it is worth the time it took to write it.

Post Note:  After writing this this review, i made one last attempt to reach Robert Wallace Plumbing.  I emailed Robert Wallace a copy of my review and offered another chance to make this good.  Everyone can have a bad week.  We'll I finally got a response from Mr.  Wallace.  Actually within minutes.  His response was he denies ever accepting the job and then he blamed the warranty company and then threatened to sue me for slander if I posted my review.  It is not slander when it's the truth.

Apex Plumbing just left our house. I will never use them again. Two guys, one friendly and polite, one with a chip on his shoulder. I had the new faucet that I wanted switched out, so the only thing they had to add were two supply lines. They were supposed to call when they left to start to my house, they didn't, but that was okay. I was told that the rate was $120 for the first hour and $95 an hour after that. That was acceptable, cause we've done enough plumbing to know that the job would take less than the first hour. Just can't do it ourselves anymore. They didn't care for the faucet I had purchased because they sell Delta and mine was Peerless( which is a good brand name bought from Lowes not some cheap thing). So they didn't get to rip me off on that. They were here 35 minutes and as far as I can see the job was done correctly. But when I got the invoice. I was expecting $120 plus a couple of supply lines. The charge was $187.50. When I questioned what in the world he put in besides the lines I was expecting, He said that the extra was for travel time from Danville to my house. So $10 each for supply lines I could swallow, but $ 47.50 to get here and I was not told about it when I called to compare prices. In the end I feel like they took me for the travel time and I have learned a valuable lesson.