Best Businesses in Hawaii

Our neighbors below us called Fast Rooter Plumbing for a leak coming from our unit. Joey came out & he was super polite, professional, & quick! I was so happy with his service that I called in to let them know about his great service.

When I reached the dispatcher he immediately started telling jokes but let me know that Yes, Joey IS a good guy

Thank you Fast Rooter Plumbing for your awesome service!

Matt was super cool and came the next day (non-emergency). I'm used to plumbers charging $60 to ring the doorbell then start the hourly rate. He just charged me the labor which was reasonable, plus the material. I planned for a $200+ bill but it came out less than $100. My wife and I are very pleased and put his number on the call list should we ever need him again.

Not very happy with the service of this company.  They were assigned to us through American Home Shield (AHS) for a job on July 3rd.  We were not able to get an appointment until July 9th.  The individual that showed up stated that we needed to change the shower valve and trim.  When he tried to disconnect the stem faucet it broke off (due to a lot of rust, wear and tear).  He saw that it was galvanized older plumbing, and stated he couldn't do anything today, looks more than just a stem replacement.  He FaceTime'd with someone and discussed the situation.  The closed out that service request and on July 10th, a new Service request number was assigned.  Four days later on July 14th, we received an e-mail from Little Big Plumbing (LBP) with an estimate for $1,105.96 to do a Two handle shower valve replacement; the estimate did not include tile replacement.; We responded with waiting to hear from AHS and our warranty work.  Note, LBP, by contract are not supposed to contact the client with a bill until after the appraisal is reviewed and approved (which had not been completed yet).  To us it looked crooked and they were just trying to get some side money.  On July 16th - Called LPB again and this time talked to owner Mike about the invoice/job; he stated he was waiting on AHS, stated he would get back to me on Friday  July 17th, nothing heard.  July 20th rolls around and LBP (Mike) called with no update, blamed AHS
On July 21st - Messaged LBP that we have not heard back from them; he responded that we would not hear back from him and that AHS should be our next call.  He stated he e-mailed their rep at AHS on Thu July 16th; AHS rep contacted them on Fri July 17th and that they would have the authorization supervisor contact us about our service.  On July 22nd - Contacted AHS on the status of our work orders;  the rep stated they authorized the work on July 14th to change out the shower valve and trim.  However, on July 22nd LBP Transferred Work Order stated they would not do the job and send someone else.  We have tried to call LBP and they will not return our calls.  Their contract just left the job site with a broken shower faucet...not totally unusable (before it was just leaking).  I would not do business with this company again, a bunch of crooks and unprofessional.

Update 7/26...looks like the owner Michael W wrote a response to my above post.  Here is a rebuttal to his comments, some of which are a FLAT OUT LIE.

Some of these errors are with AHS on the status of the claim not changing on their site, no phone or e-mail updates, nothing at all. So information initially came from LBP.  However, when we called AHS, we received a different side of the story.  We don't have a dog in this fight, we just have different info from LBP vs AHS.

AHS may not consider further authorization because LBP broke the tub spout and it obviously was wear and tear if it was rusted and just broke off.  However, the way LBP reported it back to AHS made it sound that it wasn't wear and tear (thus not covered by AHS).  It is strange that LBP states that the repair was not authorized as of 7/12, as AHS told us that it WAS authorized on 7/14. It is a complete lie that we requested an estimate/bid, LBP sent an estimate to us unsolicited, which is against the contract/policy between LBP and AHS (we are told).  LBP is just trying pull a slick one on us behind AHS's back with a $1000+ estimate.  

As for insults and harassment calls/text messages from Gina to LBP...she is a Special Education teacher of 29 years and has the patience of a Saint.  Here is her text verbatim: #1 We have not heard back from you. You said you would get back to us by Friday. (it was 5 days later when he finally replied). Text #2: You received the authorization from AHS, I am on the phone now with AHS doing your job (no response). Text #3: This is to change out the valve and trim (no response).  Text #4: This is what your guy left (picture of cracked valve he broke).  Text #5: We are also told that your tech broke the valve. I guess it was rusted. Hmm, I think that goes under wear and tear. You owe us a new valve. These text message are not threatening in any way, nor were the phone calls. Mike would like you to believe otherwise to discredit us with pernicious comments about us.  In two phone conversations, we expressed our frustration of the communication and execution of this work and that we'd be writing a one star review.

Update July 30th.  AHS reassigned our claim to D.Barretto's, they called us the next day to set up an appointment.  Jason came to the house, diagnosed the problem and fixed our issue in less than an hour.  He did it on the spot.  No extra fees out of our pocket and everything works.  Not sure why these different plumbers see the same problem differently.  I can only assume they are out to make it worse than it is to get more money.  What a difference in the correspondence, professionalism, and actions!

We bought a house on Oahu that had a large rain barrel but no gutters.  We hired someone to install gutters and needed the outdoor plumbing to take the runoff away fro the house and to the rain barrel.  Steve was extremely knowledgeable and patient as we walked through the store and picked out everything I needed to complete the job.  I left completely satisfied and confident it will be a job well done.

From the time I called, Pili and Arvin are great! Mahalo!
Manny the tech came out took less then 25 minutes to fix the shut off valve to the toilet. Mahalo for your expertise!

I began using their services back in early 2000s when they were formally known as Alpha Omega Plumbing.  I never had a problem with them getting the job done or feeling overcharged when I needed work done for checking and replacing hosing and fixtures for my bathroom and kitchen sinks, or laundry appliances.  I used their services several times when I lived in a condo since 2003 and then upon my move to a townhouse in 2012.

In August 2019, I had a leak occur from my upstairs bathroom causing my ceiling of my downstairs bathroom to bubble and sag.  I was on a limited time frame as I was to leave on a trip in 10 days and needed my family to have peace of mind while I was gone.  I called a few plumbing companies to get estimates, however, I either did not get in contact with someone directly, or was told that there was a cost to the assessment, which would go toward the repairs if so needed. I hesitantly scheduled with them for their soonest availability, which was two days later.  Shaka Plumbing (Niel) responded to my message quite quickly, stated no charge for assessment, and could come that afternoon.

Chris arrived promptly.  He was friendly, efficient about the assessment, and seemed honest in his recommendations and suggestions. He took the time to explain the general and common issues of the waste and overflow piping and gaskets that may have caused my leaks and bubbling, and the repair options.  He was patient with my many questions, was very accommodating to my schedule; and best of all,  able to come the next day at my convenience to do the job.  Chris worked efficiently, and was also able to coordinate a freelancer to close up the work area on the bathroom ceiling right after he was done with the pipes.  He finished the job within the time frame he estimated with no fuss.  He was polite and friendly, and even showed me the basis of the project and the guts of all the plumbing (and everything else that was living in the drain...YUCK!!) that he took out.

In addition, Chris was willing to help me purchase supplies and come back on another day that my schedule would allow, to help me with caulking the tub to further minimize water leaking to the ceiling.

Thank you!!! Thank you!!! And THANK YOU!!! Chris represented the company well to demonstrate a no fuss, job well done with prompt and efficient service, and with a personable and friendly smile!

Came exactly one time.  Gave a realistic estimate of the time required.  The workmanship was good and the price was fair.  What more do you want?

The foreman was very nice and understanding regarding safely going to eat breakfast near the job site and crane .  It was fascinating to watch   their crew work.  I don't live where they worked but park there.   Wanted to commend them on a dangerous job well done.

I had a plumbing emergency and I could not use my shower or toilet.  IMUA Plumbing to the Rescue!  This guy is a hard working professional that put in the time (despite his busy day) so I could get my bathroom up and running the same day.  Kelii came and went above and beyond the call of duty. He responds to his calls quickly and as I was telling him the problem over the phone, he was able to diagnosis the problem and knew exactly what had to be done.  He also contacted my resident manager told him the problem & got authorization to do all necessary repairs.  I called late morning and my early afternoon, my problem was fixed.  His customer service is outstanding!  He kept me up to date when he would arrive, he explained step by step what he was doing & he's a very honest/respectable guy.  For any plumbing needs I highly recommend Imua Plumbing!

Excellent fast service. They were great to work with and found a simple solution to what might have been a big problem.

My 62 yo pipes in my residential home of 3 beds 2 bath were deteriorating throughout the house with fractures , holes, and excessive scaling.  I needed over 100feet of Nu flow lining.  Initially another company did video and gave me an over the top estimate, after, I asked for senior kamaaina discount, they came down some, but still too high.  Nu flow reviewed the video and gave me a price I thought was fair.  The crew;  Justin, Ethan, Wilson, Lomtal, did an excellent job, worked very hard, kept me in the loop, on time, respectful, and professional.  I will gladly referred Nu Flow South Pacific to family and friends.
aloha,
R.Genji Smith

My water heater went out so we ended up getting a new one from Lowes (best price).  They offer Lowe's installation which of course they contract out.  In order for them to schedule the installation though, they need to have a detail to be scheduled and paid for.  The detail is when the contractor comes out and looks at everything to see if they will need any additional valves or supplies to get the job done.

Vince contacted me the next day after the detail was ordered and told me he could make it out to my house that morning.  My aunt was there so he checked everything out and spoke with me over the phone and told me that I would of course need extra stuff because the previous installation was done wrong.  I kind of knew that so I wasn't too surprised.  After he left my house he went straight to Lowes so that he could order all the extra things he needed and give them the ok to for me to purchase my water heater and install.  He told me that he could even get me in the next morning.  Sweet.

I paid for the heater ($450 down from $500, qualified for military discount) and the install which cost about the price of a heater at almost $500, even before the discount.  They called me the next morning and told me that they would be in between 11 and 2.  I was not home for the install but my husband was.  I guess for the most part everything went ok.  My husband said they needed to put in a new gas line so the contractor had to leave and get the new piping for $45.  Plus the extra labor cost of $60.  Then they told me it would be an additional $25 for haul away but the Lowe's guy told me it was included in the price of the install... a miscommunication on Lowe's part.

So in the end, I paid $450 the heater itself and over $600 for the install and extra parts of my gas water heater... isn't that just how it is.  Pays to be a specialist like a plumber...  The guy that came out, Vince, seemed friendly and knowledgeable.  The quality of his work seems top notch and clean.

Good quality work but in the future, I probably wouldn't use them for my plumbing needs just because they are a Kaneohe business, doesn't seem logical.  But for those looking for a local Windward plumber, I would recommend.  They seem a little pricey, but I liked their work!

Scary. Just about to take their proposal, they think we're going to take it, and then, when we call, we can't get a hold of them. Interesting.
They are the same company as Hawaii Drain pros. Did they change your name because of a bad reputation?
They got a one star rating on BBB and even had problems documented at RICO

Got a decent quote from Jay.  Said he could be out between 7:30-8:00pm.  Great!  Asked for pics of my pipes, which I sent, then never heard from him again.  No, I can't make it tonight.  No Can I reschedule?  Just silence.  I even tried calling and he wouldn't answer the phone.  I could've spent that time finding a more reliable plumber.

Maile, who was the customer service person for K and R was possibly the most lazy, difficult to deal with, bad attitude moron that I had the displeasure of dealing with. I worked for Sears and K and R plumbing were responsible for the installation of our plumbing required appliances. They gave us so much problems it was crazy. You could count on a K and R related problem almost daily. At least they were consistent in that regard. We lost jobs and income because of K and R plumbing. And do you think they offered an apology when they screwed the job up? No way. They had a don't give a @#%^& attitude through and through. From the owner, who acted like we were a big irritation (when we were sending them jobs and income) to Maile. What a joke this company was. Absolutely no class.