Best Flooring Contractors in United States

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

I love my polished concrete floor! It is life changing to be rid of the nasty carpet and have quick clean up and durable floors with three kids and a dog. Very easy to clean up! These guys were prompt and very professional! I would recommend them to anyone.

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

After I hired Frank he left my home a mess and ruined my plumbing The tile was installed uneven and the job wasn't done to my satisfaction, When asked to fix the problems he requested more money from me, My wife and I are very disappointed, I Do not recommend this company

We loved the fact that they came to us with more than enough samples to choose from and the end result is absolutely amazing!

Josh came over to help me with a few projects around the house. I needed some drywall work and painting done. He gave me a great price and was very professional throughout the job. I had him come back to do some travertine flooring in my children's bathroom and replace the wall tile around the bath tub. He was very thorough and cleaned up after the project was done so we would have never known he was even there doing work. I would definitely recommend Josh and Bare Renovation for any home improvement projects you have.

We recently had all our floors redone with tile and carpeting and the experience was above our expectations.  We had really good customer service and assistance in choices for our tile and carpet.  We needed it completed before Thanksgiving and they worked through the weekend to get the job done in time.  It all turned out really nice and I was so impressed at the job they did cleaning every surface and all the shelves.  I expected to have to do some myself to get ready for the holiday but they did an excellent job and I was ready to start cooking and have company!

Great and honest company to deal with.  Bought new home and had AZ Floors do new carpet, subway tile backsplash, granite counters and wood looking tile.  Everything turned out beautifully and the crew was so accommodating and professional.  Robert kept me posted via text or call every step of the way! Great prices and happy to support LOCAL businesses VS. big box retailers.

Oko and Sal did our backsplash and did it perfectly. They even uncovered an earlier flaw and took steps to address that. They worked efficiently and finished on time. Upon a follow-up involving a cracked tile, Oko came back on the next day and expertly repaired it. Their results were flawless and they were willing to deal too. We're saving his card for future tile projects. Highly recommended.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

We've had issues and delays with another cabinet company and then was recommended by a friend to come here. I will say our experience was amazing and Blake as well as their entire team was professional and fantastic overall. Our bathroom cabinets a and countertops turned out amazing and we are so happy. Thank you Blake and team for doing a great job with our family and home! Will definitely use again!

Words can't describe how pleased I am with how my project turned out using GPS.  They are true professionals and keep you well informed throughout the entire process.  I will likely use them again for a bathroom remodel project that I anticipate starting at the end of the year.
Kimberly is such a sweetheart to communicate with.  The company is very fortunate to have her as a liaison with the customers.

Went on the website last week and filled out a form saying please contact me as I would like to set up appt to get a quote.  Email says allow 2 business days.  That has passed.  Called this morning at 830am 6/5.  Person who answered phone said will give message to sales reps who come in at 900am.   I guess Puckett's has so much business they don't need new customers.  If you aren't going to respond to requests via your website - don't offer that option.  Not sure if the breakdown for today is due to person answering phone or sales reps.  Definitely an interesting business model.

Update:  three strikes and you are out.  I decided to go by the store in person since I had no response to my yelp email request and no response to my call.   Got there approx 1030 am on a Wednesday (6/6).  There was no one in the showroom.  I stood around for about five minutes then followed the voices to the "office area" toward the far side of the store.  A woman asked me "have you been helped"?  To which I responded "no, not yet".  She said she would be right with me.  Ten minutes later she still did not appear.   So I have decided that they really do not need my business - right.  How many chances can I give them!!
Sadly a friend referred them as she had such a good experience.   I could not refer this store based upon my personal experience.  My search is still on for my new flooring.  It is now 6/8.

I'm posting this on Yelp because all the reviews I read were 5 stars.  My experience was NOT 5 star though the finished cabinets and countertops are very acceptable.  

The first time I was in the showroom Sam was on the phone with someone talking about a problem with a cabinet.  Sam told the customer that he'd have a replacement piece out to him before noon.  That conversation impressed me and so we decided to use Pelleco to replace kitchen cabinets, bathroom vanities and countertops in a complete home remodel.  Sam made suggestions about countertop colors which were spot on and look great.  The installed products seem now to be fine, but it took 4 weeks from the time that a contractor (not Pelleco installer) showed up to begin the install until the cabinets were complete and correct.  

The vanities in 3 bathrooms had already been set when I arrived the morning of the install.  They were all installed in the wrong places - apparently there was no diagram for which cabinet bases went where and Sam had gone through with the contractor and said put that vanity here and that vanity here so they all had to be pulled and the job started over.  The original statement I made about Sam taking care of problems was, in our case, a business model requiring that corrections be made over and over.  (When this kind of thing happens on any phase in a job it can have a cascading effect in that something else-like flooring surfaces, wall surfaces, etc.-will be damaged when "undoing" poor or incorrect work.)   When the kitchen cabinets were set the first installer mounted hardware with the cabinet doors closed so he managed to drill into one of the stiles of a cabinet so it had to be repaired and painted - a very rookie mistake   After all the cabinets were properly set then countertop installation began.  The countertops in the bathrooms were beautifully done and completed very quickly, but the kitchen installation was absolutely wrong - there were seams in the quartz which ran "through" the sink.  So-o that countertop had to be pulled and a different fabricator showed up several days later and did a good job.

When the job was supposed to be complete rather than having someone go through the cabinet installation and be certain that everything was correct Sam always said "what's wrong" but he never wrote anything down.  Someone would show up to do work but have no instructions as to what they were supposed to be doing. .  An installation which was supposed to have taken 4 days ending up taking 4 weeks from beginning to satisfactory finish.   As I said the final product is most satisfactory, but the process and professionalism were miserable.  This is not a company I will ever recommend or use again.

I had a real favorable experience with this business.  Goettl had to tear into my drywall to fix some wiring and subcontracted with Zona for the sheetrock work.  I was very pleased with the quality of the work.  Good communication from the start and they were right on time.  I worked with Max and he was great.

BUYER BEWARE!

do NOT buy your cabinets from any of the Cabinet to go locations. They might be inexpensive but it's not worth it, and that's IF you actually GET your cabinets! Do yourself a favor and go to glassdoor.com and read the reviews of what their own employees say about this company. Then go to the better business bureaus' site and read those reviews. They are all exactly what I've experienced.

I ordered my cabinets in May and here it is almost September and I am missing one last cabinet. no one will tell me where it is or when it's coming. To make matters worse, I can't finish my kitchen without it and I already started the install because they told me my cabinets were going to be in, in July. They were SUPPOSED to be here in June. They said 4-8 weeks. I ordered them on Memorial day and well, it's almost labor day.

The store will not call me back, even when they promise too. I send emails, they've never responded to one email. I sent an email to their corporate store and got an email back apologizing but no resolution and no follow through.

They've really screwed me and left me in a hard place. to make matters worse the cabinets are finished with lacquer not paint so I can't match the color  exactly. Would you want one mismatched cabinet in your kitchen?? I don't either.

they are not a member of the BBB..... i should have done my research first. lesson learned and now I'm screwed.

I've made 4 trips to this store and have traveled over 400 miles trying to pick up cabinets that I already paid for.

disgusted,
Melissa

Not a competitor, only a 1 time customer.  I did check out your self written testimonials.  A customer can not update your webpage but that is what Yelp is for.  Not a personal attack, just telling it like it is.

A general rule:
Conflicts of interest: Your contributions should be unbiased and objective. For example, businesses and their employees shouldn't write reviews about themselves or their competitors.

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