Best Flooring Contractors in United States

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

Thank you so much to Preston and his little boy Bentley who stopped to help me with my flat tire on the side of the freeway. It was a very hot afternoon and I can't tell you how much I appreciate them taking time out of their day to help a stranger.

True gentleman and a stand up father showing his son how to change a tire and to help others. I will definitely being looking for my way to pay it forward.  thanks again!!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I have used Frank and his company several times to do remodel work on my rental properties. Franks always does a quality job!

We had FCI (Floor Covering International) come in and do the whole downstairs flooring and we are so pleased with the service, professionalism and price we received from them. it was a big job of removing the old tile and installing new tile and the were so careful and detailed to close off the area to minimize the dust and even after they did the tile install,  had a company and clean and dust the whole down stairs.. very very happy with FCI... THANK YOU

We hired Josh and team to install flooring to match our main areas and extend into the bedrooms.  In our view the price was fair, and the work done was on time and executed very well.  It is fairly rare that a contractor shows up on time, stays on budget and finishes on time.  In our case the work was done faster than we anticipated, which is a great bonus.

We are glad we used Bare Renovation.

We just completed recarpeting 2000+ sq ft of our home with Shaw carpet and padding provided through the friendly staff at Custom Floor Covering. The installation team was exceptional! They took their time and methodically moved some pretty large pieces of furniture out of the rooms, ripped up the old carpet and pad, cleaned up, laid down the new carpeting and moved the furniture back. 6 bedrooms, family, living, dining and complex hall area was all handled very smoothly.
The attention to detail was very good. The quote by our sales rep Doug LaRue included planning carpet nap direction and overcomming unnecessary carpet seams we were having problems with as part of taking the measurements.  With all that, the pricing was competitive or significantly better than the other quotes we received for the identical carpeting and padding.

We had Robert and his team from Arizona Floors install carpet in our condo recently. Robert was very knowledgeable and helpful, and treated us like family. The installers were professional, courteous, clean, efficient and communicated well! Great company to work with - we look forward to doing more business in the future.

Hi there,first of all I want to thank all the people that took time for writing all this good comments of our service, I appreciate that, we continue installing with the same professionalism,every client is so important for us,thanks a lot!!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Highly recommended! Very competitive with pricing and communicative throughout the entire project. This team was able to come out promptly, provide a quote and complete installation with just a matter of 2 to 3 weeks. Outstanding quality cabinets with attention to detail during installation.

We had Global remodel our spare bathroom shower/tub into a new large shower.  Kim was the office contact. Always responds and friendly. Construction crew were efficient and professional. We are very happy with the results. Highly recommend this group.  Always get more than one quote and ask questions. Their quote was a little higher but the the seamless process, timely work crew, and finished product showed we made the right choice.

We had received many estimates for having the carpet redone in our house and decided to get one more estimate with Puckett's.  We are so glad we did!! We worked with Vanessa and she beat all of the other estimates we had received.  She was great to work with and really worked around our schedule on when we could get the carpet installed.  We would definitely recommend Vanessa and Puckett's to anyone looking for tile or carpet.  We love our new carpet!!  Dee A

What can I say? Sam delivered.  We had our whole kitchen remodeled including removing walls to open up the space. Sam gave us great recommendations.  From the shaker cabinets, the color, the backsplash.  Everything came out exceeded my expectations.  It really transformed my kitchen.  As with any renovations it came with headaches.  I didn't really had good experiences with the installers.  when it came to detail stuff they kinda skip or would hope the owner don't see them.  But a call to Sam and he was able to help me out and get things right.  We ran into problems with materials being short but after talking to Sam,  he finally agreed to cover for us.  I think it is important that Sam did that because it wasn't the money considering I paid thousands of dollars when the part is only 80 bucks.  So it came down to the principal kinda thing.  So I'm glad Sam saw that.  Overall my wife and I are extremely happy with the result.  Don't hesitate to use him for your kitchen design.  He will deliver for you.  My wife and I will definitely call him when we are ready to remodel our bathrooms.

I appreciate working with Kelli from Zona Restoration. I had some questions around mold remediation and restoration, and Kelli was able to help me gain a deeper understanding of the market and what customers need in terms of viable solutions. Kelli has also partnered with us in our family electrical contracting business to help us gain access to resources and networking events that we may not have otherwise encountered. Kelli even recommended our services to a friend without interest in gain for herself. She is a valuable asset to Zona because she looks for opportunity to help in ways that may not at first be a direct sale for Zona, but in the end give Zona Restoration a positive reputation in the market. I have sense referred several people to Zona because of Kelli's dedication to helping others. Thank you for your service!

They don't deserve any stars. I am so disappointed and upset with this company. A gentleman below explains exactly what happen to me. I wish I would've checked their yelp before dealing with them.

This Phoenix store needs major help with communication skills and customer service. I'm in the middle of doing a big home remodel. I called them up for an estimate. They mentioned "they" would come out to do measurements at a cost but it would be returned to me. They hire private contractors to come out and they pay them with your funds. Next day they came out and the following day we got a design. I had questions and that's when everything went downhill. My questions weren't answered for a few days, I had to follow up repeatedly. They responded days later with a bad attitude and like I was a bother. The responses were very short and didn't seem to care much. Nothing was ever over the phone besides scheduling the measurement service. I never knew who I was talking to. It was not personal at all. When you're going to make a big purchase you want to feel like you have a rep/sales person. I felt like I gave my money to anybody and never got what I needed. I finally received a quote with cabinets that I did not pick. They just picked any cabinets. I told them what cabinets I wanted from the start and now they can't provide me with a quote with those cabinets.

To top all this off, I called corporate, spoke with a Sonja and she was not helpful and hung up on me because I said "i have received a shitty service and want my money back." I told her I wanted to speak with someone else. I mentioned that I didn't want to leave bad reviews but that this was getting ridiculous. She said "you can do as you feel." You would think someone would care about the reputation of their company but I guess not with this company. So, here I am. Hopefully they hire people that care about their customers and company.

It's very unfortunate to go through all of this when you're pregnant and trying to get cabinets ordered.

Please stay away from this company as a whole. You will get nowhere.

Despite what others say, please do your homework first.  This guy (Mike HRafi/Michael HRafi is a true con artist and will lie, cheat and steal.  I first purchased carpet from him and he did a good job.  I then hired him for another job and he outright took my money and said that the contractor he hired went bankrupt, only to find he never hired a contractor, and manufactured and altered receipts.  I am warning you, he is not a nice person.  He comes across as a caring, concerned and savvy business person; he is nothing short of a con artist.  You can call me if you like to get more information.  My number is 281.300.8282. I just don't want you to get scammed like he scammed me.

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