Best Flooring Contractors in United States

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

We had Ground Control come in and grind down and polish our concrete floors. They did an amazing job and their communication was superb! We will be using them again in the near future for some more floor work. Thank you!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

What a treat it is to have a beautiful shower! We had Frank and his crew come in, and rip out the 'mini' original shower in our master bath and build a new-as well as installing tiling around the tub.

We now have a larger shower and tiled shower floor (both with perfectly spaced tile) and it complements the entire room. If I could, I would host parties in there to just show it off! Frank was very professional and stayed in contact through the entire process. If you get lucky you might even meet the official 'owner', Giovanni. :)

Frank also installed a backsplash in the kitchen. WOW! It makes the whole kitchen look like we remodeled. He went above and beyond to make sure tiles with 20+ different patterns never touched and did not show up near each other. It was crazy time consuming and I have studied it a few times since he finished it. And I can happily say I still haven't seen a pattern mishap.

I highly recommend both, Frank and Giovanni!

Wow, these people are beyond bad. Booked 13and of carpet a month in advance, and they were a no show, even tho we told them it was critical that they be there, and that was the only reason we bought their overpriced stuff. They were a no show. Unfortunately we gave them a second chance and have regretted every minute of it. No one showed up the second day but a bedraggled worker fresh off another job, worn out and pissed off. When his helper, that he said was worthless showed up, he left shortly after. We had to beg his guy to stay, and I mean beg so we could get this done. In the meantime our pets were locked in a back room for two days, and yet again because, they laid tack strios all over the house including doorways, making it unusable. The owner didn;t even know if anyone was showing up the next day. We finally got the stuff laid only to have it immediately come loose. bad seams and lumps. The first attempt to have it fixed was once again a bust, as the crew didn't show. The owner seems mistified when you confront her about it, but then explains that they don't 'work' for her. If you sell installed carpet, shouldn't they? Take two... we used her salespersons technique of making them select, he will ask which you choose if your life depended on it. It is carpet for god's sake...and they showed only to have a bad job yet again. The third time the guy did okay, but we wanted them to fix the chunks they took out all over our baseboards. I asked them for this and got an email last night saying she hoped to schedule something today. We tried to hang out so they could make it, planning around them, but no call. The usual crap from this company. I was promised a discount for rebooking with them, but now it is contingent on me pulling any bad reviews. They even have that in the contract that her husband brow beat me into pulling, He interrupted a call from his wife to tell me to get on the computer and 'help' to take down my review. but don't bother with customer service
promised except to whine that it isn't their fault and they are so so very sorry.

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

I had them I install patio carpet in April and I am still waiting for them to come and finish the job. It was all wrinkled and I have been promised an adjustment for months.  Phone calls, emails galore and no action.  I will never use this company again.

I'd like to start off saying that I am a consumer looking to purchase flooring. Most people, in Arizona, automatically think of lumber liquidators when searching for floors. I decided to look for other suppliers and ultimately chose Arizona Floors for my project. There's a few really great reasons why I chose them over other businesses...

1-They quoted me on the spot, all installation materials (like glue and baseboard) included.

2-when looking for quotes and researching companies I received a quote of $1.29 per sq. ft. for the vinyl flooring I was looking for, after deciding to use AZ Floors I stopped back in there and they re-quoted me $1.49 sq. ft. I brought this up to Ryan Jackson and he contacted his boss and honored the original quote I verbally received a month before From him. I highly appreciate a company who stands by their word!

3-Ryan stopped what he was doing, and immediately gave me his full attention. We found the flooring I needed, discussed installation techniques, and even gave me a few examples of durability by explaining a few local business that have had the same flooring installed in them for years and how their flooring has held up over time.

4-This is a locally owned and operated business, these guys care about the products they offer, and most everything they carried looked of very high quality. They've taken the guess work out of finding a quality lasting product.

I am satisfied with my transaction, customer service, and ordering process... Now let's hope the install goes well and the flooring holds up!

Thanks AZ Floors!

I bought a house that was supposedly all redone. After a month I noticed the baseboards around the all tile shower were starting to show water staining. Well Oko from Imperial figured out that the installers had not installed the membrane under the tile correctly and got the pictures to prove it. Oko and Sal did an awesome job tearing out the old floor and lower wall, install concrete backing, replacing membrane and correctly forming base with great drainage. Lastly, they did a great job installing the tile I picked. Great customer service and price. Oko stands behind his work and is awesome !

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Hard Rock Tile and Stone did truly impressive work for me recently when they installed the tiles in my walk-in shower. I was pleased with the honesty and caring attitude of the owner, Blake Jolley.  He frequently checked in with me to be sure that I was satisfied at each step of the process.
Not only that, but I found their price to be reasonable,  their customer service excellent,  and their work to be professional. They were always responsive to my questions and concerns, and the installers did an excellent job.
They also were very willing to take back unused materials and deduct the cost from my bill, which is a testament to their honesty.   I highly recommend this business to anyone who needs tile or stone work, and I will not hesitate to call them if I need this type of work again.
Andy Pham
Owner
Signal Butte Self Storage

Had my laundry room redone and it is just perfect! I had never undergone a project like this before and they were so willing to answer all of my questions to make sure that I felt comfortable.  The gentlemen who came to perform the project were just wonderful and made sure everything was precisely to my liking.  And they made sure that everything was cleaner than when they go there.  Rudy and Kimberly were excellent to work with as well.  Will definitely have them back (hopefully the same crew) for future remodeling projects!

These guys did a fantastic job on my tile and wood laminate install. I'd recommend them to my family and friends.

Sam was great to work with! The entire process from selection of materials to installation was very quick and simple! I'm very happy with the final kitchen and look forward to working with Pelleco again!

I had a roof leak that damaged both outside and inside my home. The team at Zona has been nothing but professional. I have received often and clear communication and additional kindness that went above and beyond their job description. Ryan and Zach stood there and chatted with my 6 year old son and answered his endless questions and took the time to make him feel important. Zach did our interior and did a wonderful job! It looks like there was never any damage...like new! I received clear communication and professional and quick work from him. Highly recommended!

We had amazing service from OC in Phoenix cabinets to go.
He has the patience of a saint and reduced our stress during this process but also gave us an amazing deal on our cabinets.
OC went above and beyond customer service and made the purchase of our cabinets a breeze.

Despite what others say, please do your homework first.  This guy (Mike HRafi/Michael HRafi is a true con artist and will lie, cheat and steal.  I first purchased carpet from him and he did a good job.  I then hired him for another job and he outright took my money and said that the contractor he hired went bankrupt, only to find he never hired a contractor, and manufactured and altered receipts.  I am warning you, he is not a nice person.  He comes across as a caring, concerned and savvy business person; he is nothing short of a con artist.  You can call me if you like to get more information.  My number is 281.300.8282. I just don't want you to get scammed like he scammed me.

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