Best Flooring Contractors in United States

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

I love my polished concrete floor! It is life changing to be rid of the nasty carpet and have quick clean up and durable floors with three kids and a dog. Very easy to clean up! These guys were prompt and very professional! I would recommend them to anyone.

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I had Frank replacing the tile of the main area of my house and they did an excellent job. Very easy to work with and the workmanship is A+.

We found this business through home advisor and the reviews were decent so we arranged for an appointment for their salesman to come out. Glen Copper showed up. A nice British man. Is it just me, or do British accents seem inherently more trustworthy? If you agreed, the focus on the word "seem" is appropriate. We told Glen that we were on fixed incomes, wanted all carpeted areas in our 2 bedroom home covered in laminate wood flooring, and wanted flooring that didn't show marks. That was our most important thing- to not show marks. Glen said he had the perfect product for us. It looked nice and matched our furniture but I questioned if it should have some sheen to it and Glen said no. The price was within our budget, so we agreed to a deal. Glen promised he'd be the only person we'd speak to during the installation as he was "our go to man"and it was "his" crew who'd do the installation and that he'd check in daily. We never saw Glen again. The installation was a nightmare- the team was one worker, he was always late and frequently a no show. Glen forgot to figure in our carpeted master closet. This project took 8 long days. I could go on, but the story doesn't end there. It goes on to this day.

The laminate sucks, it shows absolutely every mark. Even cleaning it with Glen's recommended products and method, you can see every swipe of a mop or the towels we have to use to get it dried. Towel swipes, foot prints and paw prints. This flooring never looks clean even when just cleaned. We had to hire a cleaning service and they clean it 3 times each time they're here and hand dry it and it still looks like crap. A realtor came over after the cleaning people had been here and said that we'd never sell our house with theses floors. We can't afford to replace them, so we'll have to end up knocking thousands off our asking price. Thanks Glen and Floor Coverings international of Chandler, who hired him and doesn't stand behind their product.

Save your money, your aggravation and never use this third rate flooring company. I had to give it one star to get the review to post. There's not a no star option!

We hired Josh and team to install flooring to match our main areas and extend into the bedrooms.  In our view the price was fair, and the work done was on time and executed very well.  It is fairly rare that a contractor shows up on time, stays on budget and finishes on time.  In our case the work was done faster than we anticipated, which is a great bonus.

We are glad we used Bare Renovation.

Andy Rosen Is very knowledgeable and was a pleasure to work with when deciding on new flooring for our bedrooms. Because of pets, we didn't want carpeting. Andy showed us laminate and luxury vinyl planks and gave us all the pros and cons of both. Once we decided on LVP, he showed us several samples in the price range that we needed.  We had a couple delays in the installation but Andy and Don made sure that everything was done as promised and we are completely happy with their work and our new floors look fantastic.

Liesa, our salesperson, knows her product. She helped us select the perfect flooring for our needs, budget and taste. Gino was great to work with and the results are really better than we expected. We love our new wood-look laminate floor and have been recommending Liesa and Arizona Floors to our friends!

Great experience and great price! My backsplash turned out exactly how I wanted and they knocked it out in a couple days. Would definitely book them again if I have another tile job

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

The owner Greg was so awesome to deal with! We've had so many issues with contractors lacking integrity - Greg was the opposite! Returned all our calls, his crews showed up when they were supposed to and work performed was excellent! Jesus and Milton (tilers) were incredible!!! They made suggestions, asked proactively how we wanted to handle the inevitable challenges that arise in a project of this scale and their attention to detail/resultant work was of the highest quality. Greg and team rebuilt our shower, did the floor tiling and our granite for our vanity.

We recently used this company to renovate our 50 year old fiberglass shower and tub/shower. Due to the Covid pandemic it was difficult to contact companies to give us even an estimate for the work we needed done. Global Prevention Services was very prompt returning phone calls/e-mails and we quickly had our estimate and contract.  
The workers were very professional and did an outstanding job. We are very satisfied with the completed work.

Unfortunately being my first experience with new flooring, this turned out to be the most horendeous experience ever.  It took about two months for final completion, including all the return trips that had to be done.  First, the tiles were mislabeled so when the contractors came, they were the wrong one.  They had already torn up all the flooring, so this started with a one week backlog. Finally got started, contractors did not show up on a couple occasions, and i got no call until late in day. As i work, my son was the lead person to make sure all was going right. The ripped out the baseboards, as i was going to have these replaced, but they did not care how they came out, nails were left in, dry wall was ripped off the wall. Once they finished the job, which was now about 3 weeks of living in dust and dirt, and unfinished tiling, we went through and noticed that tiles were not flush around the room, meaning that corners were sticking up and that some tile was higher than others.  Also a number of them had hollow sounds, meaning not enough glue was put down. Started texting workers, and did not hear back. Had to contact Puckett's, who contact the GC, but he did not call back for days. Had to keep calling Puckett's to get in touch with them. Workers came out and tried to fix issues i had, had to remove some tile and put grout in places they missed.  Also, tile did not bump up to the wall in some areas.  Finally had Puckett's and the GC come out so I could show them what i was talking about.  Put blue tape on every issue i had, that believe me that covered a lot of area. GC was supposed to get in touch with me and set up appt to fix. Took about a week, never heard back. Finally called him again set up appt. for 3 weeks later. I took off of work to be there, but they could not come that day. Took another couple calls and times to finally get them there.  I could not take off again, so my son walked them through.  He said they did not fix all items, just what they thought they should.  So as of now, whatever is not right, it is what i have to live with.  Even though the sales person at Pucketts was helpful and tried to get things done, I cannot recommend this company.

Sam did a bathroom remodel for us.  When it was finished we noticed the two cabinet doors were warped and other items needed fixed of which he did correct. It took awhile before he sent someone out to fix the doors.  His crew didn't get it right several times. After TWO YEARS he finally got someone to correct the problem. We had to call or text him constantly to find out what was going on with the doors. He had all kinds of excuses such as he was out of town or the guys we're out of town. Also someone had Covid or were sick. Excuses after excuses one of which they were out of paint.  he had no one who could fix it, etc. At times he seemed irritated with us for asking about our doors. We would either call or text him every other week. Glad it's over. To say the least would never hire Sam.

I called Zona when I found mold behind my kitchen cabinets during a remodel. I had Yelped this place because it's down the street from my house and had great reviews. Because of the remodel we didn't have that much spare cash laying around and were trying to determine if we needed to have professional come out to take care of it. I can't remember the name of the young woman that answered the phone, but she was very understanding and walked me through the step by step process of what their professionals would do. She also thoroughly advised me on how to take care of the mold ourselves because of our circumstances. I would defend definitely use their services in the future!

We heard about this company from a friend and decided to check it out. The showroom had a nice selection of cabinets and counters.  Brad was the salesman who helped us figure out the bathroom cabinet layout that would work for us. He was very nice. We were able to walk out with an estimate that day, which was great.  After weighing our options, we decided to go with CTG. We had the cabinet installer (Ben) come out and do a measure before install.  He was nice as well.  We ordered the cabinets and they were in in less than 2 weeks! These are quality cabinets with all soft close drawers & doors! Very reasonable too. We did have an issue with the master bath cabinets and the layout.  After a few phone calls with Evan the Manager & a visit from Ben the installer, the issue was resolved.  

All these guys are very professional and nice. They took the time to answer all our questions from start to finish.  If you called the store and if they were helping a customer, they would call you back that day.  Can't say enough about their great customer service skills.  I would have no issue recommending this company to anyone.

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!

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