Best Flooring Contractors in United States

WOMEN BEWARE

Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.

1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying "you don't tell our workers to stop working!" -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said "yes that part is included" I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying "we did this area and didn't know we were not supposed to do it so we never got paid" -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.

To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.

Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!

We had Ground Control come in and grind down and polish our concrete floors. They did an amazing job and their communication was superb! We will be using them again in the near future for some more floor work. Thank you!

I had this company come do laminate flooring, base boards and door mouldings at our house.  They did a great job and they did it quickly and for a really reasonable price. I will definitely recommend them.

I wanted to extend the hardwood we had installed when we built the house 3 years earlier.  Frank came to see the room and discuss how I wanted it installed and his workmen did a great job installing the floor.  I would highly recommend Giovanni's.

Let me start out by saying that I don't know anything about anything when it comes to home anything. I'm not a homeowner myself, so I've never dealt with any house projects, large or small. My aunt & uncle have a place in AZ that I've been staying in as I go in and out of the area for work (my boss lives there), and they asked me to help with some remodeling they were doing. Then they went off on their cruise halfway thru the project. Nice of them. :-D

I got really great care and service from Debra, who was my main point of contact. Maybe she took pity on me because I was totally clueless, but she was so sweet and helpful! She communicated with me constantly and helped manage things down to the last detail. My family is absolutely frugal but still wanted high quality work... this is their home, after all. And this place is older with its share of minor damages and general wear/tear, plus they have 2 big doggies, which means everything takes a beating over time. The new carpet and tile turned out beautifully and the project finished on time (critical for me as I had to get back home to LA) and within budget (critical for my dear homeowners).

After living thru a fairly straightforward project, I got a glimpse into the potential headaches of fixing up your home - even a small project is a lot TBH. But working with Debra was a relief as she eased a lot of the pain and panic that both my aunt and I are prone to (sad but true, love u auntie). I don't think they're the cheapest, but their pricing was still competitive and you do get what you pay for. Thumbs up from me and my fam!

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Arizona Floors is a wonderful and caring company!  We are a small, non-profit, school for children with autism spectrum disorders in the Tempe area.  After several attempts to get the flooring we needed with other companies, we were blessed enough to stumble upon Arizona Flooring.  Dennis was able come out the next day, measure, and get our flooring weeks before anyone else!  After visiting our school, Dennis even went out of his way to have the materials donated to us.  We look forward to working with Arizona Floors again in the near future!  Thank you Arizona Floors, from all of us at St. Dominic Savio Academy!

Oko and Sal did our backsplash and did it perfectly. They even uncovered an earlier flaw and took steps to address that. They worked efficiently and finished on time. Upon a follow-up involving a cracked tile, Oko came back on the next day and expertly repaired it. Their results were flawless and they were willing to deal too. We're saving his card for future tile projects. Highly recommended.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I initially found the staff to be knowledgeable and helpful. I was given a quote to furnish an interior stone wall veneer for an entertainment center wall. The cost for materials was competitive. They also gave me an install cost. Not knowing the time required for installation, I made the mistake of ASSUMING if the materials cost was competitive, so would be the install cost. HUGE MISTAKE. The install by a third party was  smooth and efficient. The install quote was based on a per square foot cost. In the end, the final accounting amounted to a cost to me of $300/hr for a 2 man crew. Blake at Hardrock Stone & Tile stated I agreed to the per-square foot cost initially quoted, so that is what they would charge. BUYER BEWARE! I guess they expect you to know as much about their business as they do.

These guys are really good but I agree with the other reviewer, get at least 3 quotes for the job and, in my book, for ANY job in your home really.  It is unbelievable the range of prices for the same service and almost always the best quality comes from the busiest who has best quality.

Be very careful dealing with a leak or flood as you might have mold - another company told me to make a hole in the wall and put a fan to to it which would lead to spreading the mold and transforming a messy situation into a hugely messy one. Obviously, the more messy, more fees to them.

We used Scott Burhorn at Puckett's Flooring back in December 2019 for both our tile floor and the carpet.  Both teams were absolutely phenomenal!  They were very kind and positive and hard working.  The tile floor and the carpet came out looking perfect. They cleaned up daily from the tile demo to the laying of the tile and the carpet. They were very competitive in their pricing.  We would gladly recommend them!!

I used Pelleco for a kitchen and bath remodel. I spent over a month shopping around taking various quotes and i can say without a doubt you won't find a better bang for your buck with your remodel/renovation. Most places needed much more time than Pelleco to complete the job. Not to mention the fact that with Pelleco, i received real plywood cabinets for the same price i was quoted with MDF or particle bored built cabinets. Very few issues came up but when they did they were handled promptly. Sam is very personable, i can tell he understands how important a good reputation is in this business. He knows if you succeed he'll succeed.

Called Aaron director of Zona and they were quick to come out and look at the damage. They agreed to the insurance company numbers and came out the next week to do the work. All repairs were made in a timely manner and all looks brand new. I recommend Zona.

My boyfriend and I came here because we need a new bathroom vanity due to a flood. Upon walking in we were barley greeted with a shameful hello. There were three men all sitting at computers, not one of them got up or asked us what we were looking for. After walking around the small show room we were asked if we needed anything at which point I asked if they had any thing l could look at for bathroom cabinets. The man that stayed seated pointed to one wall with doors and pointed to the other side of the room and said those were the doors with raised panels and said nothing else. I decided I would leave since customer service doesn't seem to be a priority at this business. Would never step foot in this place again. I would rather overspend at Home depot or Lowes than give this place my money or business.

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!

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