Best Businesses in California

Excellent customer service, communication and execution.  We were impressed with how professional everyone was and a pleasure to work with.  We will definitely be calling in the future and recommend!

So,
[Feeling a bit guilty that I acted too quickly posting a negative review before trying to call the company and complain first.]

So, I talked with Mike on the phone.
It appears that Bellows did actually use the manufacturers warranty in the most recent repair  and that saved me ~$200 - I didn't realize that.

At this point I will assume that I am the unlucky customer that got the infrequent case of a malfunctioning water heater - and that Bellows is not responsible for that.
From their side, they have been both responsive and professional on how they handle the repairs needed.

I am giving them a 4, to reward their professionalism in how they handled the case of an unhappy customer - to make it clear - they never promised me any discount for me revising my review.

Sam and his team did a nice job for us.  They delivered as promised and even stuck with it and fixed a problem with the Comcast box.  They installed an affordable and easy to use AV system.  I would highly recommend them.