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Nothing but great things to say about Cody and his team. Quality work and great service.

So,
[Feeling a bit guilty that I acted too quickly posting a negative review before trying to call the company and complain first.]

So, I talked with Mike on the phone.
It appears that Bellows did actually use the manufacturers warranty in the most recent repair  and that saved me ~$200 - I didn't realize that.

At this point I will assume that I am the unlucky customer that got the infrequent case of a malfunctioning water heater - and that Bellows is not responsible for that.
From their side, they have been both responsive and professional on how they handle the repairs needed.

I am giving them a 4, to reward their professionalism in how they handled the case of an unhappy customer - to make it clear - they never promised me any discount for me revising my review.

I e-mailed Sam at Hi-Tech AV to redo some wiring and correct some blatant mistakes committed by an installer before. Sam showed up the same day evening and gave me a quote in a couple of days. All the other people who gave me a quote either were too high or not a professional and I choose to work with Sam.

On the day of the job Sam showed up on time and did a very professional work. He ran into so many surprises but he struck with it and finished a high quality work.

Sam at Hi-Tech AV is affordable and a real professional, who knows his stuff.