Best Businesses in Phoenix, AZ

We've had heavy storms recently in Arizona. We've had extraordinary service from Castile Roofing in Maricopa, Arizona.

Our terracotta tile roof had been great for years, but some really battering rains caused leaks to our garage and one bedroom.

I dealt with their general manager Alex, who was courteous, concerned, and efficient.  He assigned Anthony to take care of our roof. The offending section of the roof was almost a puzzle. Several roof edges came together and it was tough to diagnose what was happening.  Anthony kept at it until he figured it out - and ripped what he'd done out after additional rains added to the leaks. He found a flaw from the original roofers who installed the roof. The wooden base had several grooves in it!  The grooves were acting as a channel to cause our leak! This was something that obviously was a rare occurrence.

We've had several more rain storms since Anthony's final fix - and we're dry! Anthony is a young man with a terrific work ethic! He shows up, keeps working, and is totally courteous and effective in what he does.  He is a licensed roofer who is proud of his work and his efforts show that.  

These days, it's hard to find the level of courtesy, commitment and competence that both Alex and Anthony demonstrate. What a pleasure to deal with them at Castile Roofing!

Bravo!

Shelley G., Maricopa AZ

We had a substantial hail storm the 4th of July 2019 and unfortunately it appears many folks have experienced issues with the roofing company they were using.  That is not the case here, Alison with Paragon Exteriors was AWESOME!!

She was very clear and helpful during the entire process.  In addition she was present every step of the way from the insurance inspectors visit to the various items we had fixed including the roof in order to ensure all of the work was being completed up to her high standards.  My singles were not impact resistant so the insurance company wouldn't allot funds to upgrade but despite this she was able to add that in at no additional cost to me.  We had new gutters and some minor painting and patchwork which were all completed quickly and look wonderful, just like the roof.  

If you're in need of a roof or exterior repairs look no further!!

I want to thank universal roofing specialist for traveling out to California to inspect my boss' roof and install a new roof and be soo patient with the cities permits because we know how that can be. I love that he gave step by step details and pictures. Deshawn's communication is very thorough. I recommend his company to anyone needing any roof repairs.

Shon is a great businessman.   He was very diligent, sincere, and people-oriented personality.  I needed a ramada or pergola as some call it, in my backyard, roofed.  It previous had Micky Mouse plywood sheets with some roll roofing on it, held down with bricks, that was not professionally done.  Was like that when I bought the house in 2004.  So the wood got rotten over the years.  One of the rotten places was the armrest of the wooden bench.  I asked Shon to replace the rotten wood that involved the armrest.  

But I didn't like Shon's carpenter named Kevin.  Shon told me he was a great carpenter, but when Kevin came to replace the rafters, and the armrest, he did not have the consciencious eyesight to see the rotten wood that was supporting the top horizontal board that the arm rests on.  And when he replaced the top board, he DIDN'T THINK to turn the board over to the other side where there was no knot, so the armrest can be clean and flawless.  Instead he nails the bad knot-holed side on top, where the knot fell out, leaving a hole in the wood.  His eyes didn't even notice the hole in the wood.  It was not that he saw it and didn't care, cos later I asked him why he nailed the wood with the hole at the top instead of turning it over to a good side on top.  He just never THOUGHT about it!  

His eyes and mind also did not notice, what I thought was screaming obvious, that the wood supporting the armrest, was sooooo rotten and disintegrated, and he nailed good wood right on top of crumbling termite-eaten wood.  See my pictures of the rotten wood that Kevin nailed good wood on top of.  

I would not hire this carpenter if I were his boss, because he lacks the vision needed to do the good workmanship job, that I would want for my business.  If I were owner, I would want a carpenter whom I can TRUST AND KNOW will do a good job, without me having to check to make sure he did, because I know he can SEE and THINK!  

Instead ME, AN OLD SENIOR LADY, who has no construction experience, HAS TO SHOW KEVIN !!!!!!

But after showing Shon the pictures below, he sent Kevin back to make it right.  I asked Kevin why he didn't SEE the rotten wood.  He said he really didn't THINK about it.  I said You need to SEE and THINK!!!   He said, I guess I do.. Why is it this old lady had to THINK for contractors.  

Anyhow, I am still giving Shon 5 stars, cos he made it right, and was so determined to make me happy.  He replaced ALL the rafters, when his bid said replace about 5 of the7, but I paid for the armrest replacement which included some of the wood replacement in the rafters.  

Also Shon saved me money over other roofing contractors, simply because sheet metal is cheaper than roll roofing, which doesn't last as long, either.  

Someone mentioned that it would be noisy when it rains hard.  I have not yet experienced heavy rains.

Since 1971 re-roofing my house has been a family affair every 15-16 years.
This year 2021 we opted to have it done.

We requested bids from seven roofing companies and chose Hays Roofing,Inc.
because they had been licensed the longest and was a family owned and operated company and that it would be done in one day.

I should note that the the house is a small 2 B/R and the roof is 1/4 pitch and less than 8.5 sq.

Got a call telling me they would be at the house at 7AM next day (they did arrive at 9:30)  but that was not a problem for me.

The crew they sent was 2 men and a foreman.

The tear off was done the first day and the debris was both broomed  and blown off with a leaf blower( I would not have expected that and am still picking up roofing pieces and nails from the yard).

Some decking was replaced and one facia board (which was cut 1 1/2 too short. My son has now fixed that for me. The drip edge was installed on the south side of the house          
using four short pieces, overlapping less than the 2 I believe is required, one overlap was 1/8.

After the tear off the underlayment was put down they left for the day.

We went upon the roof to inspect the progress and right away we noticed at least six sharp objects under the underlayment, I hope they were not leftover nails lying on the roof. I addressed this with the foreman when they arrived the next day. I was told that since the underlayment was adhered to the deck it could not be pulled up but that he would hammer them down. The top cap was put on that second day and they then left.

My only concern now is about the sharp debris that remained under the underlayment that the foreman said he would hammer them down should they work up through the cap over time, that would be a real problem for me. I know the re-roof came with a  good warranty but it has been my experience that a repair is NEVER as good as a job done right the first time.

Marlene R.

So many issues! Came for estimate (liked Randy) but never sent a written quote as promised. I called later, they didn't have the record and needed to come back again to remeasure. Casie made it sound like they we're (for you Casie ; )) going to possibly raise the rate. I explained if she thought of doing so to not come and waist my time a 2nd time. She agreed to resend Randy to take a look anyway. Finally got that written quote which was lacking 50% of what was promised verbally and the price was higher compare to what Randy gave me. So I requested to have the written quote to be fixed. Casie replied: After a brief meeting with upper management, it was decided that we do not have the resources to work with you at this time.  We hope you find another licensed contractor to take care of your roof issues.  We appreciate the opportunity and wish you the best. I just had to reply: We're the questions too tough?!? Casie went on with correcting my grammar by answering:I think you mean were. But no, the questions are not too tough.  We just prefer not to work with you.  Good luck.

Briefly, they are not efficient, are not professional or considerate at all! Randy was but the management of this company isn't worth anything. Randy said he was going to call me back on this final issue and never did.

A friend referred me to Joe's company.  Joe was very professional and friendly.  I needed my tile roof to be redone and Joe gave me a great quote... much better than other quotes.  Joe and his team did a great job.  After the roof instal, there was an issue regarding a leak near our Air Conditioning unit which was on the roof.  It actually ended up being a drain issue below the rood (in the rafters).  Joe immediately took responsibility, fixed the problem and payed for internal repairs.  Joe is stand up guy that you can trust.  Thanks for the great job!

They came out and gave me an estimate. I called to schedule and was told they needed to call back... NEVER CALLED!!

Very pleased with the customer service from Roof King. Called the office and was immediately greeted by Karen who was able to schedule a technician out to our house within 24 hours. Although it was a minor repair request ( wind damage) , the tech ( Hunter) was on-time, knowledgable, courteous and thorough. He made the repair and also checked over the entire roof. Found another small issue that I was not even aware of. Took pictures of the repairs (and sent me copies for my files) . Reasonably priced and invoiced/paid electronically. I asked for several business cards to pass along to neighbors.
Highly recommend.

Too bad you don't have the resources within your company to keep up with demand. Not to mention, as you said in personal DM, Yonathan does sometimes fail to call back. Except it was an in person service. People have lives outside of calling, and waiting for, services. My time was grossly wasted and because of that, my roofing repairs are now delayed. See the chain of events in this? If you know your workers cannot handle all that is given and the sometimes fail to call back or show up, hire people who can. Or continue to get reviews like this. Bottoms line.... waste of my time and delayed repair.

I can't comment on their work because I can't get them to return a phone call.  I have left at least 6 messages over three weeks.  I had a neighbor who was very pleased with their work, but I'll find another company because if this is how they treat a prospective customer, I can only imagine what they will do (or rather, won't do) if something goes wrong.  After I read the other comments, this seems to be norm rather than the exception.

Update: Employee Demetrius Gray made everything right. He allowed us to hire contractors of our choosing to make the repairs to our home, called when he said he would, and even discounted our final invoice. He truly knows the meaning of customer service and went out of his way to answer all of our questions. If you haveany service issues with this company, I highly recommend contacting Demetrius.

Mission Restoration replaced my entire roof that was damaged by a hail storm.
The work was delayed a few time because weather conditions prevented repair....that's understandable.
When the works crews did arrive they worked nonstop for two days and were very professional. It took them two days to complete the roof and the third day for a immaculate clean up. The roof looks great and the price was right, my homeowners insurance took care of that.
Justin was the guy in charge of the whole procedure and he was great to work with, very polite and professional....he kept me informed from start to finish and his integrity was spot on.
Great company and my worries of finding a company to do the work were put at ease with Mission

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