Best Businesses in Phoenix, AZ

Customer satisfaction is job #1 to Charles.  From responding quickly to my first request for a bid, to starting within a few days, to showing up exactly when he said.  On top of that, he delivered outstanding quality at an affordable price.  Will definitely use him again!

How in the WORLD does iCrown homes have such a high yelp rating? Unfortunately, I found them on Yelp and despite a great initial meeting and quote from Gary (an owner?), things quickly fell completely apart after that. Bottom line: THEIR WORK IS ABSOLUTE GARBAGE.

I know how to do baseboards. However, it was important to me to pay someone to do it and do it perfectly, rather than my messing it up and making it look like only a fairly skilled DIYer did it. Unfortunately, I could have easily done a better job than Dana and his crew of 1 person who is allergic to cats and worried about his wife so that's why he didn't do a great job. Seriously, that is a quote. One, I have a cat. That's not a surprise. I don't care if you decided to staff my $2000 job with someone who is allergic. Two, someone wanting to spend time with their wife instead of on the job that I confirmed TWICE (but you no-showed for a measuring appointment, pushing it all back weeks) that is completely irrelevant to me. And, if you are so worried about something else, maybe you should get out of my house and let me hire a professional instead of slapping on paint and caulking with absolute reckless abandon. There were random nails all over my house, and their dirty with paint on it towel? On my light colored couch. Seriously, so professional.

When I questioned the worker on what, this is done? no, it looks terrible... and then I texted Gary (my initial contact), I received ZERO response. Multiple texts, attempted calls. ZERO RESPONSE. He sold the job and then didn't GAF.

Because of Gary/Dana and iCrown Homes, I had to buy paint (my cost), tape (my cost), more caulking (my cost), and paint two entire rooms (I'm disabled - thanks jerks) because I do not have matching paint for those rooms. Dana actually said to me he'd just slope some of the absolute wreck of a job of caulking that was almost an entire INCH above where it should have been since you don't have any touch-up paint?! Really?? Oh well, I guess this is what I'll do then... No, I don't have any touch-up paint. That's why I hired what I *thought* was a professional to do a professional job.

Dana also cleaned up his paintbrushes and caulk in my brand new bathroom sink. As he was leaving I asked him nicely to please cleanit up. He did...sort of...did a 5-year-old style job of cleaning it up, including using my expensive gray (not anymore!) towels.  I am STILL finding little bits of paint and caulk to clean up all around the BRAND NEW (not anymore!) sink, bathroom, walls, floors, and so on.

More lies: per their website, No Deposits - You don't pay a dime until the job is complete. You can have peace of mind knowing that you don't need to hand over any amount of money until the job is complete. We wouldn't want to do that either. (exclusions apply on some special order materials) - they would not start work until I paid 50%. God do I wish I could take that back.

tl; dr: extremely EXTREMELY terrible work, unprofessional (no call no showed one appointment), took 4x as long since they had to come back and attempt to fix the disastrous work I did. It came with an attitude. AVOID AVOID AVOID

See pics of the initially completed work yeah that looks good to me, maybe you're being a perfectionist and then 2 entire days of clumsy fixes that still look like crap.

FINAL WORDS: They are NOT a ROC company. Stupid me, I did not search. I asked and Gary lied to my face in my own home.
I did not look it up on the state's website. DO NOT BE SUCKERED.

We had Vlad check out a wall in our home as a pre-purchase due diligence. He showed up to the appointment on time and was able to provide an estimate by the end of the next business day. His estimate report was less than ideal as he was unable to provide a breakdown of his pricing. His estimate was much more than expected because he wanted to cut into other walls. We did ask him to look at a ceiling, so I understand why he was providing information on that. After a slow process in trying to have him break down the pricing, he was able to give use an estimate on just the wall we needed repaired. We paid a $125 estimate fee in which we were advised that this could be applied to the wall repair when we were ready for it. Come a couple of weeks later and we are ready to fix the wall following purchase, Vlad has been non-responsive and not returned any of our efforts via phone call or text message. This lapse in communication is a serious red flag and I will not let someone that cannot even follow up with communication work on my house.  He was fairly responsive during our initial inquire, however now that we want the work done, we feel totally ghosted. Perhaps the job is too small for him to even bother? That's fine...just SAY SO. I even gave him a chance by reaching out via yelp before I wrote this review. He responded, but it was a very non commital response. If you can reply via yelp, why cant you call us back??

I am not one to write a poor review...so this is more so a cautionary tale for others. We are first time home buyers and wish that we had done a little more research about general contractors before moving forward with this company.

Really happy to have worked with this company!

I've had a lot of problems hiring shady contractors from Angie's List who do terrible work and randomly take off for meth adventures....

RR sent nice, knowledgeable and trustworthy people to quote and to do a great job removing a 30 y/o wooden patio that was attached to my roof. Would definitely hire them again!

Had a busted pipe in between my bathrooms right after Thanksgiving 2022 which was a disaster to get back home to. After water damage repairs I had a few different contractors quote for repairs. Mario was quick to respond and eager to get started even though the insurance haven't gave me funds yet. We went over the job in detail and what would need to be done along with materials. He helped pick up items that were needed from flooring stores or Lowe's without an issue and completed the job within 2 weeks time. Very happy with his work ethic and attitude so I would recommend Navas Remodeling.

They fixed the leak in my roof and did exactly what they were supposed to do.  They were on time and did a great job!

I wish I could've had a similar experience to other reviewers here, but the salesman who helped me that day made me vow to not spend a dime at this place. I walked in and was paired with an available salesman on the floor. We started looking for some cabinet options since we're remodeling our bathrooms & kitchen. I had an idea of what I was looking for and he pulled out some samples. I pulled out my phone to take photos of the ones I liked, and was told that photography is not allowed.

Interesting, because all the tile stores I've been to before didn't seem to mind. But ok, not a big deal. I put my phone away and went back to looking at my options. At this time, another couple walked into the store and they were short a salesperson. My sales guy lets them know that he'd be with them soon, and I told him to go ahead and help them since I was going to take some time looking.

This is where he made an offensive remark and I decided I'd never do business with this store again. The salesman actually told me he couldn't leave me alone with the samples because he was afraid I would take a picture of the samples when he wasn't present. So he continued to stand by me as I looked at the selection.

Well thank you sir for making judgments and accusing your potential clients of wanting to do something they weren't even thinking about! I can respect that no photography is allowed, but I cannot respect a salesperson who treats his customers as if they were criminals.

You lost out on not just one client, but all her friends who are in the midst of remodeling their kitchens and bathrooms as well.

Another great job by Andy.  My partner and I had to find a quick solution for enclosing a couple of exterior water heaters at my ancient property downtown.  It was affecting our ability to run the units for hot water and cooking.  Andy proposed a couple options and costs via text, came out a couple weeks earlier than his busy schedule would have otherwise permitted, reevaluated the proposed enclosures onsite, then provided refined recommendations.  It was all completed within a few days of contact.  Very pleased with the promptness, workmanship, and look.  Will rehire Old Reliable in the future.

They did an amazing job on our kitchen. We had them remove a partial wall. When they were done it looked like the wall was never there. They completed it quickly and took great care to do it right. I would definitely recommend them and I'll use them again if I need some work done.

It was a pleasure working with white builder.
Fabio and Ellen were very helpful and professional.
They were always responsive and on time and were there to answer all my questions and concerns.

I highly recommend white builder for all your kitchen and bath remodels

Worked with Sam and his team several years ago and just getting around to following up. He assisted me with a total gut and rehab of my childhood home after the passing of my father. The project was extensive and complicated due to poor design and layout from the original construction where a load bearing wall needed to be removed and a room without windows repurposed. Being totally overwhelmed, I needed a designer as much as a contractor. Trying to find an architect and contractor as separate tasks was impossible. When Sam came over, he actually sketched out what he thought should be done, and the vision was finally clear. I ran into a blocker that caused the work to stop for months, no fault of Sam. Despite this he was very flexible throughout the entire process and delivered a spectacular total house remodel. I've noticed you can hire other contractors that want to be told what to do and have no input, these same other businesses were either uninterested or overly expensive. Highly recommend as he's a great communicator and visionary.

Great experience with this company!

We had a problem with flooring previously installed by another contractor and Victor came to our rescue.  We needed a new floor  and  their showroom had so many options for us to choose from.  We found one we loved and Victor's crew did a great job with installing it.  Professional, fast and clean.  Everyone we worked with was great and we couldn't be happier with our new floor.  Thank you Victor and your crew!  You're first class and we highly recommend you!

poor service. Not sure how a company operates with customer service so poor. These guys have just as poor work ethic as they do attitude

Same complaint as others. Charming woman comes out and promises an estimate on a roof repair. I request it again two days later, and now, over one week later - still no response. The polite response instead of I'll get it out to you tomorrow would have been I'm sorry, we cannot take on your project at this time. It's called etiquette.

I read your response below and see you agree to inform possible clients that you cannot take on new clients, but you came to our house, climbed our roof, took pictures of our damage and reviewed them with my husband.  As you left you promised your estimate within a day. Days later, more storms damaged more roofs, so I understand why you couldn't accept more roofing contracts, but we we're already your possible client and you totally blew us off. Your reply didn't address an acceptable excuse for your unprofessional behavior. Don't put it on me.

This contractor installed French doors at my house and they now leak.  When I called the owner he told me he is kind of not in business any more. I am sure he would be in business if I would have been calling with a new job for him.

Fake presentation! The salesman showed us an actual cross section of what our new shower wall will look like. More specifically, I was looking at their proprietary outer wall layer (acrylic?) material. When it was time to actually select the color of the wall material, the samples material were quite different in thickness and composition. The samples were very thin and flimsy plastic material. The salesman could not explain the drastic differences between the materials. He promised to drop off a sample of the actual material they will use. Three weeks later not a word, I am still waiting and not holding my breath!

Horrible horrible deceitful company I would never do business with again. They replace my roof it doesn't last more than one storm and now created more damage to my house they only did a fraction of what the insurance company paid them to do they claim they have a 10 year roofing warranty but it didn't even last one storm and they would not even fix the issue the insurance company paid them over $10,000 with my deductible and not even a 10th of the work that was paid for was done and the work that was done was shoddy at bestThey are not accredited from the Better Business Bureau because I tried to make a claim and they didn't respond adequately they just said that they wanted to finish the work not make amends or do right by the customer. Do not sign the form that lets them negotiate with the insurance company directly it will burn you in the end.

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