Best General Contractors in Phoenix, AZ

So, I am in the middle of a remodel with Schott.  I have to give them extreme credit.  I am redoing my kitchen and building out my fireplace, as well as replacing all the counters in my bathroom.  To begin, they were very much on time and reliable during the quote process.  Their quotes were detailed and extremely easy to understand.  There were no hidden costs or details.  They ran through the project with me a few times, making sure that it was what I wanted and even made a few suggestions.

His right hand guys are Shane and Jim.  Both of them are amazing.  Shane will come out and bid the job and Jim runs the job.  Shane initially came out with Chris and we went through the job.  Then, he came out again to check things out.  THEN, he brought Jim and met with my interior designer and went through the job AGAIN to make sure that everything was correct.

Jim runs the job and he literally texts and calls all the time and gives updates.  He stays on schedule and really tries to accommodate the living situation for the person in the home.  For example, I needed my stove for Thanksgiving but we were installing the granite.  He made sure that I had a working stove so I could at least cook after the counters were installed.  It was just a kind thing to do, that he really didn't have to do, but he made it work just to make me happy.  I mean, that says a lot.   I seriously can't say enough about these guys.

The reliability and honesty factors are two of the most important things to me.  These guys won't walk off the job.  They have a portal where you can track progress and Jim is CONSTANTLY in contact with you, explaining what is going on and where the project is.  Sometimes, he will literally call me first thing in the morning to make sure I know what is going on for the day. He has even sped up some of the timeline, which was remarkable.  And through it all, he makes sure that his guys clean up as best they can, each day.

A remodel is a daunting experience, so it's really important to have people you trust running it.  That's actually really worth something.  These guys are not the cheapest, but definitely not the most expensive, either.

There have been some minor bumps with the remodel, but I was fully expecting that.  And, fyi, anyone should expect bumps and bruises during a remodel.  What is most important is that, whenever an issue popped up or a problem occurred, they immediately call and advised me.  They didn't try to minimize the issue or cast blame on anyone.  They just said, "don't worry, we will fix it."  And they did.  You can't really ask for more than that, either.  Mistakes will happen - - but the question is how are those mistakes handled.    I will update this review when the remodel is done.  But, thus far, I would recommend them to anyone...

Water damage from AC condisation   pipe being plugged up. Two story house and we were out of town when this happened. We are very happy that
Kim and  Kyle King with Diversified Remodeling LLC
Came to the rescue.

These guys are awesome! They did a great job remodeling my office! I highly recommend them for everything!

Tony and his team did a great job with our kitchen backsplash, drywall texturing and adding a wine fridge under the counter.  He was on time, professional and meticulous.  Highly recommended.

We needed some damaged roof tiles replaced, and Stan did a great job. Just from a picture, he noticed two other tiles that were damaged which I hadn't even noticed before then. Keen eye for detail, which I really liked. Very reasonable, thoughtful, and patient with all my questions.

Manny was awesome to work with.  He helped me fixed a nasty leak on my roof and did full drywall work on my Garage ceiling.  VERY FAIR Prices and super honest kinda guy.  Hit him up!

Can't say anything about their quality of work because no one bothered to show up to our first appointment. When my husband called he was told that the man he initially talked to sometimes doesn't write his appointments down and we could call him directly.  He was already 20 minutes late. No way am I calling him. It's his responsibility to inform me if he is running late.

Honestly, WHY would I spend 20-30 thousand dollars on a company that doesn't even show up to the first appointment? Absolutely unprofessional and untrustworthy in my eyes.

Gilbert did excellent work. He repaired both our porches and the workmanship was done with quality.
He quoted me a price and did not go over it. I would have him do more work for us.

Gene ham

They didn't show up after we agreed on the date and time. I didn't find out until I asked my Tennant if the issues were addressed. He said he didn't even call or text to let him know he wouldn't show. He also had my number and didn't call or text.

****SLIMY, LYING, ZERO INTEGRITY**** DON'T WASTE YOUR TIME
Joe, the GC/owner, lied repeatedly throughout the project. He does NOT ever accept any responsibility for his severe inability to communicate with his sub's, us, and his vendor's about the project details. Expect to foreman your own job if you want it done right. MY husband was the foreman from start to finish. Every single sub contractor that came over, every single time never had any direction or idea what to do.
Rather than having integrity and doing what's ethical when mistakes were made *THERE WERE ALOT* by taking responsibility for them, Joe instead placed the blame on me and my husband. EVERY SINGLE TIME. The project went 2.5 months over due date. He continued to give excuses from being too busy to handle the load, to having medical issues, to finally him blaming Covid for the delay.
The final outcome is acceptable, only because my husband spent the time during work giving direction to the sub contractor's and away from work to be home to QC the sub contracto'r work. It's concerning to think how bad it could've been because Joe doesn't have any method for managing his jobs, communicating effectively with anyone, and he doesn't utilize any quality guidelines.
TERRIBLE EXPERIENCE!

These guys did a great job on our kitchen remodel.  They did a great follow up after the job was done to make sure we were happy.

They changed workers on a bath remodel every couple of days
They put wrong edges on my walls and had to redo them
Measures mirrors incorrectly and refuse to fix
I had to have them fix the shelving in the closet as they put what they thought I should have instead of what I asked for and could not rip it all out
They were friendly this was a 3-4 week job and took them more than 5 to complete because of all the mess ups
Was told on Friday some one would be here on Monday to fix a couple of problems and I had to call them at noon to find out they were not sure where to person was that was to show up and so they called me back at 4 to say they would have to call again tomorrow to get an appointment scheduled

We wanted a quote to re-bath a tub/shower enclosure. The salesman gave us the exact amount it would cost and did the measurements. I thought they were a bit high, but I wanted it done right and felt comfortable with this company (not the first we tried) . T
The day came for the work, everyone was on time and did what they said they would. As it turned out the salesman had made an error in measuring out tub. Oh no, I thought, here it goes! But they were great. He said it was not our fault that the measurement was not correct. They proceeded to go out and purchase a brand new tub for the bathroom that would fit their measurements. Everything came out looking awesome! I now trust them to do further work because they stood behind their word when they could have added extra onto the bill or not done anything. I see all of the negative reviews and feel that some people may have had a bad experience, but overall, people want a perfect job for next to nothing and when it isn't absolutely perfect, their review is poor.

Tiana and Glen did amazing work on my kitchen remodel. They delivered on everything I requested for with quality workmanship. Their communication was top notch throughout the entire project and it really gave me a sense that they truly cared.

They put a lot of effort in getting into all the details of the project and we're thorough with all aspects. Because of of this, we did not encounter any major unexpected issues on the project.

They completed my full kitchen remodel along with replacing the flooring throughout most of the house in a month's time frame. They provide a neat schedule of all the different work to be done and dates of when that work is scheduled for. We followed this schedule almost exactly and they were even able to work in a change to the project without pushing the timeline further out.

I have been completely satisfied with their work and would without a doubt recommend them for home remodel projects. They are respectful, professional and charge very reasonable rates. I am looking forward to using their services again for a future bathroom remodel.

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