Best General Contractors in Phoenix, AZ

He's the best around. Here are some pics of the before and after of my place. Cabinets. Painting. He put together ikea furniture for me which I loathe doing. Also he was a general nice man and very trustworthy. I would let him babysit my 3 year old son. That's how much I trust him.

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse.

The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor.

I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others.

Update of review:
Response from Business:
Comment from DJ J. of VETSBuilt Contracting
Business Owner
5/14/2019  Miss Biology B...  This review sounds like a college prank gone bad!  I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!!
If you ever get a real job and buy a home please don't hesitate to call us!!!
Best of luck!!
Bob
Managing Partner
Vetsbuilt Read less

Edit:
I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner?
Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results.

I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything.

A final open note to this business:
Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too.

Kent is a professional, articulate, and straight forward contractor. We'd recommend him to friends and family.

After I found mold damage in my home I called Zona Restoration and they were able to evaluate the very same day. Mold remediation and subsequent rebuild can be a very stressful process for a homeowner but Aaron and his team handled the job exceptionally well. Aaron was available to answer address all my concerns and questions throughout the entire process. All of the Zona team members that I dealt with were friendly, professional, and genuinely concerned with providing quality service. I would not hesitate to call again if needed!

Ken Kahrs was very professional and personable and he did a great job on our repair.  I would definitely use this company again.  Request Ken, he was great!

Brian and crew have been great to work with and very helpful along the way. Even worked with us on getting some complicated insurance process. Will provide more updates as we continue and complete the project but so far we are very pleased.

We had our shower done by these guys and it came out beautifully! They were all so friendly and put up with our nosey kid and dog, we would absolutely recommend going with them! Any hiccups that came up Ali addressed immediately and we appreciated that!

Had a good experience with some brick work and painting. After some touch-up work the job was done well. The new owners of the house we're happy and the work was warrantied to satisfaction so what more could we ask for.

Irving, was punctual, efficient, asked all the right questions and then got to work. My job went smooth, I would recommend.  Thank you.

Alex was super accommodating and informative. He explained everything, from the materials they use to the way they're used. He presented us with several options and the associated costs. I wish all service guys were like this!

Finally, someone we can trust to get the job done. I highly recommend using their service for handyman work. They did a great job! Thank you.

We recently used Phoenix Home Remodeling to remodel our early 2000's Kitchen. The process was very easy and we enjoyed getting to know the team that came to do the work! We appreciated the straightforward approach to the overall plan, expectations, timing, and cost. This is a local to Ahwatukee company which was very reassuring that these folks not only work but live in this community with their name on the line. Communication was seamless and the work was exactly what we wanted! We will definitely use them again for future work and highly recommend them. Thanks for a great experience, and fantastic results!

I had a small project to update my front entry way by removing a pony wall, replacing the tile, patching up some drywall, and adding a custom built bench/shoe rack for guests to put on and remove their shoes. Eric did an amazing job and I love how everything turned out. He was super responsive and overall just a kind person to work with. He made sure to cover up the living room area while working with the drywall so dust didn't fly everywhere, which I really appreciated. 10/10 highly recommend! Thanks again for everything, Eric!

Wanted to surprise a family member who is very detail oriented by completing a bathroom while they were away. Needed someone who knew exactly what to do. Marcus responded immediately, gave an estimate with detailed verbal explanation. It was clear he didn't need guidance other than to know our preferences. He took charge and worked straight through until the job was done. This bathroom was bare bones by the way. He had to demo, reframe, do light electrical work, drywall and tile from floor to ceiling. He got it done and it looks clean and sharp. When the family member saw it, they were stunned and could tell it was professional. On top of the great work, Marcus is just a really great guy and really cares about his work. Marcus, if you see this, my family thanks you!

Unprofessional, and nightmarish to deal with. Here's exactly what transpired:

I work 50 hours a week. I made an appointment with I'm Gonna Fix It through Amazon between the hours of 2PM-5PM on Sunday, my only day off this month. When 3 o'clock rolled around on Sunday and I had not heard from the company, I called and left a message. At 4 o'clock I sent again inquiring if the appointment was still good to go. Close to 5 o'clock I receive a message from Kyle (the owner) stating that he would have to reschedule do to personal issues. So, at this point I've planned my families day around this thing and have wasted my only day to be with them. In my industry, this is called No-Call-No-Show.

I immediately texted him back (I will post a screen shot of the conversation if Yelp will let me) informing him that this was unacceptable and that I do not have another available day all month to reschedule.

I was then rudely texted back Life Happens and then he went on to explain how there was a death in the family.

Now.... I am not a psychic so I do not know if these excuses are true or not. What I do know is this:

A) If you look at other reviews for this company, you will find similar experiences of unprofessionalism, excuses, and tardiness.
B) We were all young once and (speaking for myself) I made these type of excuses to my professors in high school.
C) If there really was a problem, I should have been personally contacted as soon as they found out they were unable to make it (Apparently even though the Personal Issues began on Friday, they were unable to contact me until AFTER the appointment was through on Sunday). The guy claims he contacted Amazon to cancel but that is totally untrue; amazon would have contacted me immediately.

In conclusion, the experience I had with this company was so poor I canceled their services altogether. I am not someone with unrealistic expectations... I am understanding that things do happen but with that being said I was not contacted until after the three hour time window had passed and my time had been blatantly wasted, not to mention insulted by the owner.

Buyer beware!

Juan and his crew remodeled my living room and did a fantastic job. I am happy with the quality of work and the communication throughout the project. Easy to work with, reliable and didn't charge me when an extra issue came up. I'm recommending him to all my friends.

I am so thrilled with this company.  From the start to finish has been nothing but outstanding and professional.  Mark, Kevin and the crews were so great.  My bathroom countertop is beautiful along with the new facets and mirrors WOW what a difference.  They moved the light over to center it which looks much better.  Again a big thank you.

Mar 2023 - Still not done.. They show up every couple of days to keep the roc from declaring them as having abandon the job.

Andrew and his team restored me and my wife's trust in contractors and could not be happier with their work and professionalism.  Having just fired our previous contractor and being completely naive to home renovations, Andrew meticulously walked us through every step of the project, made sure we understood every charge and did not move forward until we accepted.  Having two children in our house, we were concerned that construction would become a big distraction for the family, this was not the case whatsoever.  Andrew and his team were respectful, clean and treated our house and the bathrooms they remodeled as if they were their own.  The pictures do no justice to the craftsmanship by Andrew and his team and I would recommend him to anyone.

Doug was great just as others have mentioned here! He was on time, quick, and did a wonderful job. Thank you for replacing our faucet.