Best Businesses in Arizona

It's funny how I wrote a review on this company and it disappeared. I had my pool cool decking refinished back in Sept. 2018.  This was suppose to have a 3 year warranty.  I started my contact with this company back on 8-4-20 emailing them asking for them to come back and repair the cool decking that was breaking away.  No reply.  3-18-21 sent another email.  No reply.  I tried calling to leave a message, but mailbox was full.  I called 602-423-8016 someone said someone would call me back.  Cindy, daughter of owner, called and asked me to send pictures which I did.  Sent pictures to 602-478-3234.  3-22-21 Cindy said she would send message to Eric, her brother, who did the work and will send him another message to get a hold of me.  7-7-21 almost a year and still no response.  I have now sent a letter to Better Business Bureau, Arizona Registry of Contractors and now a review on Yelp.  Please do not give them your business if you need cool decking.  They don't stand behind their product or warranty and you will have to get repairs done before two years end.

Amazed by poor customer service!!!
9-24-21

Simply, the best I've worked with. Brings great attitude and energy, he also considers you as a client foremost.  I couldn't get anyone to work on my exterior door without having to buy a whole new door, because other guys don't have the skill or the willingness to do the actual carpentry work.  Jason is fantastic, it was energizing to me to see a master craftsman at work, I can't rate him highly enough.

Jason and his team are the best in town! His company has completed small jobs and full replacement on my old house, my new house and my parents house and a couple roofs on home additions. I'm a very satisfied repeat client!

We had an issue with a community gate surrounding our pool area in which the gate could be pulled open. Being the work was under warranty and contact was made but the work took close to 7 months to be completed. Multiple phone calls with no return call, requests for a supervisor or owner to return my call with no contact. Even after contact a No Show of all things. Finally the repair was done with no follow up call, email or anything to indicate the repair was done.
By the way no reason or apology was declared.
Deplorable customer service and the gate was average at best.

Manuel from AZ SunCovers has done a tremendous job to install a 23*11 patio shade in my backyard. He and his team are very professional, they have completed the work way before the actual timeline. Definitely recommend AZ SunCovers

My wife and I recently moved into a new home that was looking pretty rough on the outside. We set up a walkthrough with Global Elite Builders to look into painting the interior and exterior. They gave us a fantastic quote,  we were ready to book, and then they took it upon themselves to find dangerous problems with our home's electrical wiring. We booked immediately.
Our paint job had difficult time frames and they had to work around a plumber, and they did so with zero issue. They fixed all the dangerous problems with our home and did a fantastic, quick paint job for a great price.
Now, whenever we want to make significant changes to the home we will call Global Elite.

We have a two story house with basement and with that, have two decks.  Through the years, the beams supporting the first floor and second floor decks have been failing.  A result of this is that the wood has become compressable.  Through this, the decks started to sag, a very dangerous situation.  

We called around and were very fortunate to find Yavapai Decks, Abide Construction.  Nate talked with me about the project and fortunately had a couple of open days in the near future.  He came out and gave me an estimate, which I accepted.  Later that week he came out and did the repair.  This involved jacking up the decks so he could remove the bad lumber.  

The end result is that we now have a very solid foundation for our decks.  The work was done beautifully and structurally sound.  He even painted the supports the exact color of the existing structure.  I only wish that Yavapai Decks did other work - we would hire them in an instant!

They built a 2ft high retaining wall in our backyard which looks great! They showed up on time and worked all day. A week later we found 2 cracked bricks. They returned and fixed them promptly. Thank you Rob and company.

I messaged this business on Yelp to find out how much it would be to install a door knob...a standard door knob installed on a standard door...and he said to call a number to schedule an appointment.  I thought ok....  So I called the number this morning during their business hours and it just rang and rang.  I messaged Doug back about the unsuccessful phone call and he just responded must've dialed the wrong number thanks.  This is the service I got.  Don't believe me?  Look at the picture of the message thread I posted on here.  His reviews on here are really good, so I'm really confused as to why I got this half-ass response.  I must've caught him on a bad day I guess?

I am very impressed with the professionalism and quality of the work completed my GPS. I had water damage from the monsoons and Rudy came out, gave a reasonable quote and was able to start work the very next week. The crew that completed the work were polite, on time, and very efficient and did an amazing job. Also definite shout out to Kimberly! She was on top of the project from the moment I called the office!

Needed to replace an old wooden fence. Gathered 5 quotes, decided to go with this company based on the other great reviews. Also, Juan was courteous and professional right from the start. Great communication, answered all of my questions and was always on time. The entire process was a breeze, very impressed. And just look at that beautiful fence!! Installing the gate didn't take too much time, and they left my yard free of debris.

I have been in Contracting for 20 years and I am very rarely met with the level of customer service I have received from this company so far.  The owner called me today to follow up on an estimate I requested only a few hours prior and after giving me the estimate over the phone, informed me that he was sorry for the Delay and that he had had a Small Heart Attack over the weekend.  ummm...Today is MONDAY...only 2 days after a heart attack and the man is getting back to me within hours?? AND is sorry for the delay???!!!  I am blown away and will be doing business with him I HOPE for many years to come.  SERVICE LIKE NO OTHER!

Terry does great work.  He has installed skylights and a French door for us and we are very happy with his work.  He is very personable and has a good sense of humor which makes having him in your home enjoyable.  Since he is good at what he does he does get booked up so you need to schedule him a couple weeks in advance but he is worth the wait.

We bought a new Pulte home that had a bannister installed by Artistic Stairs, after moving in we noticed that there are some of the square spindles that are twisted (not installed square with the upper and lower pieces they attach to) also they are not installed in a straight line (they zig zag). So we mentioned to our builders superintendent and he has made appointments for repairs but now they have not shown up for 3 appointments. It's not super horrible installation but it is obvious to the naked eye and when you spend $400k on a house you expect good workmanship. Really you should get good workmanship no matter what the final price is. Nonetheless, I indirectly paid this company to do work on my house and they are not following through with their customer service.

I am seven months past initial installation and I feel compelled to add a review online. The two stars I give are for initial call back/response time from Holly, which was excellent, and for the customer service from the person in charge of installation, Mac. I debated only giving one star due to several factors: 1. It took three installations before all my plants survived. 2. My two main concerns with the back-yard re-do were: a) a wall covering that required no maintenance on my part and b) a plant that I could see out my kitchen window. Neither of those two requests was met. They installed snails' tail vine, which continually flops forward and does not adhere to the wall or to the two small lines they strung on the wall. I have to be out there constantly, trying to train it and tacking additional holders to the wall to make it not flop forward - exactly what I was trying to avoid. As for the kitchen view, it took 3 installs before something lasted, and to say that the current plant has lasted is a stretch. 7 months after I paid for something to look at out my kitchen window, I am staring at a mostly dead/sickly plant that looks as stressed as the day of its planting.  3. The artificial grass in the backyard had a striped effect after initial install, which they fixed on second visit, but still retains a slight striping effect. 4. The design took my request to see something out of each window too literally and did not give me any expert insight - they planted three plants across from a window, but smushed up under an already existing citrus tree instead of balanced between two existing citrus trees - something I think a landscape designer should have caught as we talked. On a customer service note, I would say that after the initial positive response times, and after payment and initial install, customer response time was abysmal. I had to eventually say that I was going to file a complaint with the Better Business Bureau before they contacted me about taking care of the almost half of plans that died within a week of initial install. I unfortunately would say that I would be very wary about choosing this landscaping company.

Needed an extension to our patio. Gusto had the best bid, and did a great job. Clay and his crew were friendly, professional, and punctual. I would definitely use them again in the future.

Decker construction deserved 10 stars! Great work. Clean work. Finished jobs before expected times, employees are nice. Overall a great company. Prices are fair and work completed is subperb.

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