Best Businesses in Arizona

Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

As a techie who is HVAC savvy, I was impressed when Dave the sales representative arrived at my house to do his estimate. He spent 3 hours taking measurements, crawling in the attic, and running tests. He was the only Rep out of the 3 estimates I received to take this much time and effort. Then he took all his data back to the office and crunched the numbers before returning with his estimate which was significantly higher than his competition. He recommended higher end equipment with a 10 year warranty on parts and labor.  We set an appointment for the following week and when the installers arrived, they went right to work putting down heavy runners to protect my carpet, and got straight to work removing my old equipment. The house was just beginning to cool down as my wife returned from work. The installers were both friendly and knowledgeable, and it was a joy having them in my house. Dave also made sure that I got the forms for the rebates from my electric company. They were terrific!

I was having trouble with pigeons nesting under my solar panels, really glad I eventually found this company. Tyler was very professional to deal with, carefully explained the different services he provided and their prices, and did excellent work getting rid of the birds, setting up barriers to prevent them from returning, and cleaning the panels. Would definitely recommend.

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

They are very informative and answered all of my questions. I was notified of all the steps in the process and the equipment was installed in a timely manner. Great company!

I talked to Shane on the phone and he got me set up with an appointment within 5 mins! Next thing you know they were at my house. This company has been helping save money and time, and i value both of those things!

Had two great experiences with one of their electricians "T". We decided to install a small heater in our bathroom and scheduled that same electrician to do it. Unfortunately he was ill on the day of the install, so I agreed to have a different tech, "S", do it. Huge mistake. He damaged my freshly painted wall unnecessarily--first, by pounding on it with his pencil eraser to check out the studs--left black divots in the drywall. I said "I have s stud finder." He replied, "I have one in my truck."  Right.

Then after he was done, he said "you'll need to do some repair."  Sure enough, he had started to cut in one place and decided to move to another, leaving a gash in the wall. Lots of small scratches, and a gap between the edge of the heater frame and the drywall.

When I called the office to explain and try to resolve the issue, the response was "I discussed it with my boss and we will send "S" back to repair the damage he did." Are you kidding me?  Fearing further damage, I decided to repair the wall myself.

We first contacted SouthFace Solar in January 2020, and our system was up and running in early April. Although it has been only a couple of weeks now, I must say I am very happy at this point. The personnel have all been very helpful. This is not a short process since building permits, SRP approvals, etc., etc. are required. There were a couple of minor hitches, but all were solved quickly with a call to or from Vance, their representative. If you are considering adding solar to your home, I highly recommend this company. I will readily call them again should the need arise.

We keep coming back! This is our 3rd time.

This is our 3rd time working with D&R Family RV. I guess when you keep getting top-notch service  from friendly folks, you want more. The previous year, Shane at D&R put in our entire solar system and other maintenance. We were impressed with how many things they are able to do.

Located in an industrial part of Glendale AZ across the street from the Police Dept, we felt very safe living and working in their gated compound, parked under a huge carport (RVport?) with 50amp service for 3 nights while Shane, and Ron the owner, whittled down our list of repairs and upgrades that I sent them in advance.

In addition to adding 17% more solar capacity to the roof, D&R installed Guardian Plates for our superslide floor that was starting to go bad, did some sticky refrigerator repair making our icemaker work for the first time since we bought our used coach, finding a propane leak that was giving us warnings, and replacing the 12 year old TV with a modern Smart TV. All with an eye on quality, and making it look great. They also cleaned out the outdated electronics wiring mess and got our antenna and cable working!

Shane is a great guy and cares about taking care of you. He has so much pride in his work, and it shows. Ron, the owner, has been customizing RVs since the 80s and was a pioneer in RV solar going back to the 90s. We met Ron after he was the Solar keynote speaker at an Escapees rally, and he did a couple of customizations to our then 5th Wheel. Ron knows more about complicated gas/electric refrigerators than the last 4 RV repair center "experts" who never quite got it right and left us with a constant "Ck LP" warning that was haunting through boondocking. Ron isolated the issue quickly.

If you're wanting to upgrade your rig with complete solar, or replace your entertainment system, or almost anything related to your RV (except for diesel or oil change stuff), you must make an appointment with D&R Family RV.

Great company with great survive. Can't wait to see my electric bills cut in half come summer

UPDATE
My husband and I paid PEP Solar over $56,000 for solar panels and a pool heater. Although we were very pleased with the original customer service and the installation of all the panels and associated equipment, PEP Solar does not follow through with resolving issues. We started having production issues within the first year of operation. Instead of trying to figure out exactly what was causing the problem, PEP Solar blamed the problems on the installation of bird barriers which were installed three months after electricity production started to decline. PEP Solar began by stating that panels had probably been scratched or wires possibly perforated by the chicken wire. Within a couple months, they stated that panels were definitely scratched.... without investigating whether or not this was true. At their request, we paid to have the bird barriers removed. They stated they would come out to investigate if we removed the barriers. It was yet another false claim. They would not come out unless we gave them $3700 and agreed to pay up to $15,000 to fix the problems. We ended up hiring another company that charged only $350 to get the system running perfectly. AND there were no scratched panels and no perforated wiring. Come on PEP Solar, where is your integrity? Making false claims and false promises is no way to run a business.

Michael called and got Don (their "best guy") scheduled to come out to give me an estimate for a solar pool heater on June 15. Don text me that he was running late and showed up about 10 minutes after scheduled appointment....not a big deal. After telling me about how long he'd been in the business and how awesome he was we took a look at the project. He brainstormed ideas, looked at the property to see what was available, and asked questions about my pool system and what I was hoping for. Anyway, he finally said his anniversary was the next day so "please give him a couple days."  I waited until Monday June 21st and finally text him to see if he had an estimate yet. His response was, "Sorry for the delay I will have that for you by tomorrow morning." Didn't get anything "tomorrow morning" so I text again Wednesday June 23rd....I got no response. I text again Thursday 6/24....ignored again. Friday 6/25 I messaged the company and waited for a response. Nothing. Saturday 6/26 I called the company and left a VM. I called the company again Monday afternoon 6/28 and Michael said he would make sure Don calls me when he's available. Don finally called me Tuesday 6/29 and he had no idea who I was, which project was mine, and definitely didn't have a quote for me. I told him I was annoyed and tired of waiting and of the horrible service. He was trying to throw out ideas while on the phone with me. I had already stayed home from work the day he came out to give me the original estimate and I didn't have time to stand there on the phone with him again while he tried to figure out a quote. I said, "if you have an estimate just email it to me because I don't have time to stand here and do this again. If you don't have a quote or don't want to provide one, just email me that too." Anyway, here we are 7/1/2021, and no quote, no service, no correspondence. This was to get a sales quote and make new money....just imagine how'd they would be on a service call after they already had your money! No thanks!

Nothing but a nightmare! We had our roof replaced and the solar panels removed and replaced by one of their approved contractors. Then the approved electrician came and hooked everything back up again. BUT NOTHING IS WORKING NOW! Is it Sunrun's fault, the contractor, the electrician? And probably the worst thing about Sunrun is that in customer service, NO ONE SPEAKS ENGLISH. Even that chat is by someone with extremely limited English skills.

Run from this company, they will lie, cheat and steal your money, that's what they're great at nothing else. Run Run Run and fast from them for your mental well being !!

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