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Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

As a techie who is HVAC savvy, I was impressed when Dave the sales representative arrived at my house to do his estimate. He spent 3 hours taking measurements, crawling in the attic, and running tests. He was the only Rep out of the 3 estimates I received to take this much time and effort. Then he took all his data back to the office and crunched the numbers before returning with his estimate which was significantly higher than his competition. He recommended higher end equipment with a 10 year warranty on parts and labor.  We set an appointment for the following week and when the installers arrived, they went right to work putting down heavy runners to protect my carpet, and got straight to work removing my old equipment. The house was just beginning to cool down as my wife returned from work. The installers were both friendly and knowledgeable, and it was a joy having them in my house. Dave also made sure that I got the forms for the rebates from my electric company. They were terrific!

Loved that they showed up wearing masks and practiced the 6 foot social distancing. Even while discussing different parts of the work order and inspecting some of the work, Tyler and his crew kept their distance, and made everyone feel comfortable while doing it ... thanks job well done.

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

Cheetah's people were all courteous, friendly, helpful and patient with an old lady who had dumb questions. Although the process seemed to take forever, waiting for permits and inspections, etc., if I had any concerns, I was soon reassured. I have not had solar long enough to know of any savings, but I'm confident I will. I spoke to 3 solar companies and this one was the most informative and helpful which is why I chose them.

They seem to be out of business, so perhaps the review is a moot point.  However, the slick presentation of the salesperson (who is no longer with the company) did not result in a good overall experience for me.  I was promised that electricity purchased from APS would be at a flat rate of .09 per kWh, and I would sell electricity back to APS at a flat rate of .12 per kWh.  I knew it was probably BS at the time, and I repeatedly asked if that was accurate.  They assured me it was.  And...no.  I'm on a standard time-of-use plan.

I consider this purchase to have been a major financial blunder on my part.  I bought the whole package, when I should have just bought solar directly with competitive quotes from multiple vendors.  I should have also first addressed the root cause of my high electric bill - inefficient, old air conditioners.  Now I've got to pay this huge loan off, and I am replacing the AC units on top of that.

Getting the ducts sealed was great, but it's kinda dumb that they don't CLEAN the ducts before sealing them.  The Nest thermostats will not be compatible with my new AC units.  Two of the Philips HUE bulbs have failed, and should be under warranty but I don't have a receipt that lists the date I purchased them.  Extra attic insulation is great, but that's an easy project I could have done myself.

DONT USE PURSOLAR.  I PAID THE OVER $30,000 when they said they were done. They weren't actually done and when the electric company came out to install the meters the electric company said the job wasn't done and left. That was 10 days after. PurSolar said they were done. Now I have to wait another two weeks for the electric company to come out. This has costed me a lot of extra money to wait for APS. If Pur solar did their job right the first time this wouldn't of happened. APS doesn't even care either!

Great company to work for just make sure that before you get your sign on bonus they have a chat with you about what you need to do for that they didn't do that with me and I got cheated out of my $500 sign on bonus which I was very furious about they don't pay you drive time or overtime the staffing is amazing they're great people they pay for your schooling which is great but as far as working for them I don't think I would recommend it or make sure you have tons of solar experience before you do

Recently had D & Rs fix some intermittent electrical problems that have been plaguing my rig. Ron demonstrated outstanding technical expertise and truly fair pricing. A month later they did a 2000 watt inverter and battery installation on my rv. He had the best pricing on the hardware and batteries that I have been able to research anywhere. They removed my two flooded cell house batteries and mount and custom fabricated a very sturdy battery mount for the 4 replacement batteries. They fabricated a platform in one of my compartments for the inverter and all new high capacity cables and performed an outstanding professional custom installation of the remote and monitor systems. I did not think capable technicians like this still existed.

They need to train their door to door sales people what the NO SOLICITING sign means. It means the residence does NOT want to be disturbed. It is considered trespassing in Glendale, AZ and the company can get fined. Follow the law! The sign is there for a reason!!

10 hours ago

Update- with all do respect, everything you've listed below with your response is incorrect but thx for your feed back.
The most important scenario is cust svc especially a NEW cust and existing.
Never the less your rant is incorrect, I've left you a VM as you did me while I was working as you are now closed~ no one is being non responsive, I'll await your contact @ the Oregon/Washington number that is valid. Not everyone moves and changes their contact number.
We've relocated a company to help us with our owned solar needs on the home we own in Maricopa.
Thx you for your CEO/Owner addressing the matter so promptly and professionally, us customers even NEW ones that are not in your data base appreciate it.
This person, myself is not fraud however if that is what makes you feel as your addressing this situation as a company professionally SO BE IT.
I'll await your professional contact, thx again

Thx Diane, I'll be calling another company thx to you and hanging up on me then dening that you did so.
Go on vacation, their are plenty of ppl looking for employment and would be happy to have your position, RUDE
To think I called you first because you had almost 5 stars google but Yelpers feel otherwise smh~ don't allow me to interrupt your day or whatever you were doing with a new customer inquiry

Customer Service is continually lacking. Shouldn't a call back be mandatory when you have a problem with THEIR system?? Is there any less of an F U to a customer than not calling them back??? Wishing we had gone elsewhere as this is ongoing with them.

Do not get Sunrun!  They are the worst!  They do not say what they say they are going to do!  Especially when you need a new roof that they prob caused!  I only had to replace half my roof go figure it was the side the solar was on!  V

Run from this company, they will lie, cheat and steal your money, that's what they're great at nothing else. Run Run Run and fast from them for your mental well being !!