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Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

As a techie who is HVAC savvy, I was impressed when Dave the sales representative arrived at my house to do his estimate. He spent 3 hours taking measurements, crawling in the attic, and running tests. He was the only Rep out of the 3 estimates I received to take this much time and effort. Then he took all his data back to the office and crunched the numbers before returning with his estimate which was significantly higher than his competition. He recommended higher end equipment with a 10 year warranty on parts and labor.  We set an appointment for the following week and when the installers arrived, they went right to work putting down heavy runners to protect my carpet, and got straight to work removing my old equipment. The house was just beginning to cool down as my wife returned from work. The installers were both friendly and knowledgeable, and it was a joy having them in my house. Dave also made sure that I got the forms for the rebates from my electric company. They were terrific!

I just want to thank Sam and his co-worker for the great job of installing the bird guard around our new solar system. Sam showed me the material used and how it is attached to the solar system. He also showed me before and after pictures of a bird nest they had to remove before installing the bird guard. They cleaned up everything before leaving. I would recommend Solar Restore. Thanks again Sam.

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

Great people to work with job went well and all the crew doing the install did a great FAST job.

Custom Home Services did a good job outlining how best for me to look at solar and if if was right for my house. They explained how APS works with solar etc. They helped me plan out how many panels I would need and where they would go and then handed me over to Harmon Electric who handled the install. Harmon got all the permits and inspections. It was turn key for me. The Harmon guys were very professional and did a great job. I had some delays and troubles getting connected to the monitoring portal, but actually minimal stuff. Overall I am quite satisfied. The install by Harmon looks neater and nicer than many I have seen too. Glad I jumped in!

Great company--say what they do and do what they say. Very professional and polite electricians. We did a service panel upgrade along with some circuitry. So far, the work is excellent. We are going to contract with them to a a full ground-based solar upgrade.

Horrible Company paid cash for my panels 7 years ago. After I paid then I was informed you track how your panels are doing with your high speed internet which I do not have. So they gave me an envoy unit to plug in to track. Panels have a 25 year warranty. They used to come pick my unit up every 6 months check it and give it back. 1 1/2 years ago they had a guy call me that can't even talk english very well. Said we don't have usage for you. I explained we have an envoy unit. He didn't even know what it is. I had to explain. Then he says I have to bring it all the way to PHX. 160 miles round trip. When they use to pick it up. They don't want to accommodate people up North anymore. So my husband took it to him. No one ever calls me back. Find an email oh your unit doesn't work you will need to buy a new one. I said how much oh $500. Wow I am saving alot of money on my electricity paying 18k for my panels then saying I have to spend $500 more. I don't believe them that it's not working. They never returned my item. Then they hooked me up with someone from envoy talked to him last year. He said he was going to try and get me one with waving the cost. He said let them hold on to your old one so I can get you a new one. Over a year later NO one has done anything! My next step is to file with the BBB and contact Gary Lezack 3 on your side

I took my toy hauler to D&R's Family RV on 06-24-2016 because my slide out was rubbing on my linoleum floor. I told the owner Ron on the phone when I was scheduling my appointment that I would like rollers installed under my slide out so it doesn't touch the linoleum floor and damage it anymore. When I dropped my toy hauler off Ron was not there and I was told by the technician to pull my trailer in their yard. I explained to the technician I wanted rollers due to the rubbing issue. The technician looked at the slide and said it would need 3 rollers and he would look at the alignment first. I was called and told the RV was ready to be picked up. When I went to pick up the RV I noticed there was no rollers and was told that they placed carpet under the slide out edge and it works as it should. I paid the bill and took it home and called a linoleum repair professional to repair the floor. When I opened the slide the carpet that was installed rolled out half way and I noticed my linoleum had been ripped a additional 6 inches. I was told there is too much friction on the floor and it would do the same thing.
   The next day 06-26-2016 I took the RV back and told them I came to them because I was looking for a solution not a band aide. I again said I think installing the rollers are the only way to go and if they could apply the $162.16 towards the cost of installing rollers. The technician then said he would have to speak to the owner Ron reference the issue first. I then said I will wait for Ron then and I was told he was in Jackrabbit AZ getting permits for his new home. The technician then told me to leave the RV and he would see what Ron says. I was called by the technician and he said Ron was still in Jackrabbit AZ and he was not sure when he would return but I could leave my RV and Ron would look at it when he returned. I asked when would Ron return and I was told he was not be certain it could be 1 to 3 days he was not sure and Ron did not tell him.
  I was called again and told that there was nothing they could do and they would suggest my upgrading the floor in front of my slide out. I then again asked about the rollers and I then was told they didn't have the equipment to remove the slide out. I then explained that I could have replaced the flooring prior to bring the RV to them although I wanted the slide out modified because I didn't like the design and I felt it would do the same thing to the next floor installed. I then requested a refund because I had the same issue as when I took it to them although I did have a 3 inch rip of carpet under my slide and my floor was in worse shape now.
   The technician then said he would again need to speak to Ron about a refund. I was called by the technician and told that Ron said he was not willing to refund my money that he felt they had adjusted my slide out and I just needed to replace my floor.
   I would not recommend this company to anyone. I don't believe they are professional nor believe they performed any work on my RV. I gave them the option to repair the RV proper and I was told they didn't have the equipment. They should have never accepted the job if they didn't have the equipment.

Excellent Company with some of the best installers around.  Made the process simple, quick and efficient.  Love my new system and the savings!

I called a week ago to set up having a charger installed for my Tesla.  I was given an appointment on Tuesday at 2pm with Dallas.  It was a phone appointment, so I made sure I was available to answer his call.  I needed my car charger as the local super chargers are quite a distance away.  Dallas never called.  Now two days later, Dallas decides to call!  Acted like he was calling on schedule.  When I asked about the Tuesday appointment he said he left a voicemail.  Which he absolutely did not.  So to sum up my experience, they wasted nearly a week of my time.  I called another electrician who came when he said and got the job done.  Steer clean of PEP Solar.

I was a very happy customer.  I have recommended Heliocol West to several friends.  The system works very well until there is a problem.  It turns out that their 12 year warranty only applies to the actual panels and the clamps all the piping valves are not covered.  So when water started dripping off the roof I went up to see where the water was coming from and found the hose bib on the roof was leaking where it screws into the lower PVC pipe.  I called the company and that was when I learned the great 12 year warranty does not cover anything but the panels. However it says on my printed estimate it says "Heliocol has the Best Warranty in the business 12 year warranty on panels parts labor and installation".  We went with Heliocol largely because of the warranty.  Just know that the warranty does not cover anything but the panels and their clamps.

Do not get Sunrun!  They are the worst!  They do not say what they say they are going to do!  Especially when you need a new roof that they prob caused!  I only had to replace half my roof go figure it was the side the solar was on!  V

Run from this company, they will lie, cheat and steal your money, that's what they're great at nothing else. Run Run Run and fast from them for your mental well being !!

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