Best Businesses in Arizona

Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

As a techie who is HVAC savvy, I was impressed when Dave the sales representative arrived at my house to do his estimate. He spent 3 hours taking measurements, crawling in the attic, and running tests. He was the only Rep out of the 3 estimates I received to take this much time and effort. Then he took all his data back to the office and crunched the numbers before returning with his estimate which was significantly higher than his competition. He recommended higher end equipment with a 10 year warranty on parts and labor.  We set an appointment for the following week and when the installers arrived, they went right to work putting down heavy runners to protect my carpet, and got straight to work removing my old equipment. The house was just beginning to cool down as my wife returned from work. The installers were both friendly and knowledgeable, and it was a joy having them in my house. Dave also made sure that I got the forms for the rebates from my electric company. They were terrific!

Tom and Robert came because we were having trouble with our solar panels they came by and checked on them and said that they were just turned off they were totally honest and kind and didn't even charge a service fee! they were awesome!

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

I'm so happy with Cheetah solar.. Worked with Raymond and was very informative he answered all my questions and had responded to all my texts and emails. Very professional and would highly recommend them!

Custom Home Services did exactly what they promised. Fast, Efficient, and the best value in the valley. Would highly recommend to anyone looking to save money on your energy bill.

Waited 2 1/2 hours for a no show appointment, AGAIN!!
I was called by Tommy to see what could be done to make me a satisfied customer. He talked loudly over me as I tried to explain and he just argued instead. First, he said I had agreed to the fan in the back, then said he knew nothing about a problem, then finally said he knew I was unhappy because I told him before he left the install day. If he was unable to do it as originally explained to me, I would not have had the work done in the first place.  Noise was my number one concern, energy efficiency was second to that, and I specified that as we walked the house initially for the quote.
I was called by the young lady in the office last week and told they would come and remove the fan and refund my money, she made an appointment with us for 6 to 6:30 a.m. on Monday, June 27th. She made the appointment so early so it wouldn't be so hot in the attic for the electrician.  
We moved our appointments around to accommodate this time, we got up while it was still dark and waited patiently as 6:00 a.m. came and went, 7:00 a.m. came and went and 8:00 a.m. came and went.  My husband called the office and left a message on the machine, no one answered, and they called back at a little before 8:30 a.m. saying the technician was sick and they would have to reschedule the removal. The last time I waited a week for a response and didn't get a response until, coincidentally, I posted a bad review for no return call on Yelp. I just want the fan removed and my money refunded.  The other electrical work they did do for me works fine, I love my whole house surge protector, I love my can lights in my kitchen and the light in my pantry and coat closet. But I don't like waiting for no one to show up at an appointment they made with me. That's bad business. Hopefully I will get a return call to schedule another appointment and someone will actually show up for that one. We'll see.

After moving into our new home we decided to have solar installed.  We interviewed 6 different companies and are so glad we chose Southface Solar.  Our first choice was Pur Solar but they want you to pay 80% upfront which turned us off.  Southface was willing to work with us to get our business.  The sales rep was very professional and willing to listen and work with us.  They did everything possible to help us get "grandfathered" before the new rates took effect.  Thanks to their efforts we are locked in at the old rates for the next 20 years.  We were scheduled to be installed the end of October.  We received a call and they were able to install the system in early October.  The techs that came out were very professional.  They arrived on time and cleaned up at the end of each work day.  It took 3 days to install the system.  It was a very neat and clean install.  We just had to wait for the city inspector and APS to do their thing before the system became functional.  Everyone has signed off on their part and APS came out ahead of schedule to finish up the install.  Once the new meters were installed I was able to "throw" the switch and start using solar power.  The sales rep came out today and setup our box for wifi so we can monitor the usage.  Again they contacted us to see how things were going and were pleased to hear that APS was ahead of schedule.  We cannot say enough about our pleasant experience with Southface and highly recommend them to anyone wishing to install solar.  They will listen to you and treat you right.

Actually would not even give this business a star at all.  We wanted to install a solar system on our RV and starting in Nov. 2013 we consulted with Ron.  He was very informative, but opinionated, with his knowledge of solar installation.  He noted that he was an Interstate battery distributor and was not pleased that we wanted to order Crown batteries.  After multiple discussions, we came to an agreement with Ron in which he agreed to install our preferred components and set a date for the install for 18 Feb 2014.  This was not an easy decision due to the logistics of us living in San Diego, CA and Ron being located near Phoenix, AZ and the fact that we would have to bring the RV to his shop for the install.  After we had decided to hire him, planned the solar install, and even received a parts and labor estimate (essentially an online handshake),  we made one final phone call to finalize two of the parts that Ron did not normally use but that were a better price and had excellent reviews. Following the phone call this is the email we received from Ron:

"After our conversation yesterday I realized that you have been researching alot of information from people that think they know everything but just want to sell you equipment that you have no knowlege of how to use. And for that reason I cannot be the one to install a system on your RV.I have done over 8000 systems in 24 years and have never turned down anyone till now. Let whoever has been feeding you this information be the one to install it."

We tried to reach out to Ron via email asking him to reconsider and take our business but we have not received a reply back. Since we now know that he is not a man of his word, we would not give him our business or recommend him to any of our friends or family.

One final note.  We have been researching a quality RV solar install now for months and the people that had been advising us are experts in RV and off-grid solar and were NOT trying to sell us anything - they don't sell items or do installs anymore, just give advice.

Kayo Energy installed the solar panels. Extremely professional, and provided valuable information.

This company is a DISGRACE and their customer service is HORRENDOUS...stay as far away as you can. My solar system had to be completely redone because of their incompetence(by a company that actually knew what they were doing)...don't believe a word they tell you!

Don't be too sure that they will show up on the appointed date.  I got blown off on a repair call 3 times.  When a service tech finally arrived, he was very professional and experienced.  He did the repair and checked the whole system. Happy now.

Nothing but a nightmare! We had our roof replaced and the solar panels removed and replaced by one of their approved contractors. Then the approved electrician came and hooked everything back up again. BUT NOTHING IS WORKING NOW! Is it Sunrun's fault, the contractor, the electrician? And probably the worst thing about Sunrun is that in customer service, NO ONE SPEAKS ENGLISH. Even that chat is by someone with extremely limited English skills.

Run from this company, they will lie, cheat and steal your money, that's what they're great at nothing else. Run Run Run and fast from them for your mental well being !!

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