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Working with Semper Solaris was a pleasure. Dennis walked us through all our options for the system. He made everything very understandable and let us know what to expect every step of the way. The rest of the Semper Solaris team also communicated very well and kept us updated on the project. They handled all the paperwork and made the entire process very simple.Thank you Dennis and the Semper Solaris team!

As a techie who is HVAC savvy, I was impressed when Dave the sales representative arrived at my house to do his estimate. He spent 3 hours taking measurements, crawling in the attic, and running tests. He was the only Rep out of the 3 estimates I received to take this much time and effort. Then he took all his data back to the office and crunched the numbers before returning with his estimate which was significantly higher than his competition. He recommended higher end equipment with a 10 year warranty on parts and labor.  We set an appointment for the following week and when the installers arrived, they went right to work putting down heavy runners to protect my carpet, and got straight to work removing my old equipment. The house was just beginning to cool down as my wife returned from work. The installers were both friendly and knowledgeable, and it was a joy having them in my house. Dave also made sure that I got the forms for the rebates from my electric company. They were terrific!

Loved that they showed up wearing masks and practiced the 6 foot social distancing. Even while discussing different parts of the work order and inspecting some of the work, Tyler and his crew kept their distance, and made everyone feel comfortable while doing it ... thanks job well done.

Mid July 2018, we signed up for a solar system with Nergy Solar via rep Bill Stark.  Bill was a smooth talker and made lots of promises - it seemed like a no brainer to buy into solar.  (But now we know why he pushed for us to give him a 5 star rating on Google pages immediately following contract signing - we never heard from him after all the issues began - I am now updating my review)!  Since that time there have been so many hiccups, delays and mis- or non-communications it has become ridiculous.  And as I share this I see I am not the only one with major issues with this company.  The following is just a synopsis of my experience.  Communication with them has been confusing and appalling, for lack of better words.  So in short, don't deal with this company.  For the longer version, read on.

First, we signed up for the energy saving insulation package (which was several thousand $ extra - our first mistake), which was supposed to have x number of items included.  We did not receive them all.  It took several months talking to several people in the company before they finally agreed to reimburse a very small amount to us for our "inconvenience."  Second, the site surveyors were NO-Shows TWICE!  And we was told it was a miscommunication on our part!  During the survey, we found out that the amount of energy the battery would hold would not be enough to run our AC through the night - we would actually end up on the grid before sunrise.  (Bill said our solar/battery would take care of everything except APS mandatory fees).  To clarify this, we were directed to speak with James.  James explained what the battery was actually for was to get us through the APS "peak" time.  So basically our battery would only last til about 8pm then we'd be on the grid all night.  Additionally, our AC would not be connected to the emergency power should there be an outage.  So in short, Bill LIED about multiple points we believe to get us to sign a contract.  When we told him what Bill had promised, he directed us to Bill's boss Keith.  We never heard from Keith, even after mentioning this issue to Val and Alex and a third person (don't recall his name).  They all basically said we must not have understood what Bill was explaining.  No, there were 3 of us in the room when Bill gave us his spiel and answered our questions; he lied to us.

Next, it took over 4 months to get the panels installed.  After that, while waiting for the battery, we mentioned to at least 3 different people that Bill said we would need an upgraded electrical panel installed (ours is the 1979 original).  All 3 of them told us that the "Master Electricians" looked at the photos the rep took and the panel was fine.  The battery installers arrived, worked all day, but couldn't finish because they did not have the correct fuse for the panel due to our panel being OLD (this tells us no one looked at the photos or they would have known which fuse to bring).  They had to return another day after obtaining the necessary fuse to finish installation.  Then there was another "miscommunication" regarding the city inspector appointment.  Betty said it could take a few weeks; when Alex called to confirm the date we informed him Betty never called with a date.  The next day (Dec 7) he texted stating there was no appointment.  It took til 12/21 to get the inspection.  And it FAILED because we need an upgraded panel!  We are STILL waiting for that to happen.  In the meantime, the payments have come due starting Jan 7, 2019 (we were told we would not pay a dime until the system is up and running).  Another false statement.  Now we are paying a solar bill AND the full APS charges.  Since Dec 27 we have left voice and text messages with some of the numbers we have for Nergy Solutions and no response!  That is what prompted us to start filing complaints and reviews hoping for a resolution.

I had an amazing experience with Cheetah Solar. The representative who helped me, Mark, communicated the program perfectly and I knew exactly the terms and ins and outs of the program before signing the agreement. The installation process was smooth and now I absolutely love my system!!! I can keep my house significantly cooler for less money and the best part is having peace of mind that I will never have a large unexpected electrical bill again. Thank you Cheetah and Mark! You guys are great!

Even if you've been thinking about solar, call them and get educated about the program. I've never had such a no-pressure awesome experience.

Mark from Cheetah: (480) 881-2597

They seem to be out of business, so perhaps the review is a moot point.  However, the slick presentation of the salesperson (who is no longer with the company) did not result in a good overall experience for me.  I was promised that electricity purchased from APS would be at a flat rate of .09 per kWh, and I would sell electricity back to APS at a flat rate of .12 per kWh.  I knew it was probably BS at the time, and I repeatedly asked if that was accurate.  They assured me it was.  And...no.  I'm on a standard time-of-use plan.

I consider this purchase to have been a major financial blunder on my part.  I bought the whole package, when I should have just bought solar directly with competitive quotes from multiple vendors.  I should have also first addressed the root cause of my high electric bill - inefficient, old air conditioners.  Now I've got to pay this huge loan off, and I am replacing the AC units on top of that.

Getting the ducts sealed was great, but it's kinda dumb that they don't CLEAN the ducts before sealing them.  The Nest thermostats will not be compatible with my new AC units.  Two of the Philips HUE bulbs have failed, and should be under warranty but I don't have a receipt that lists the date I purchased them.  Extra attic insulation is great, but that's an easy project I could have done myself.

I would love to give a minus but not able to.  If you are looking to get a solar system don't buy from this company.  They are a joke.  Their website says they have been in business for over 40 years yet they can't afford to do a job unless you put up 80% of the cost before they start.  There is something wrong with that picture.  Their salesman was very professional and represents the company very well but when the contract arrives that is another story.  Thankfully we did enough research to have another company to fall back on.  So by all means shop around and don't let this company rip you off.

After moving into our new home we decided to have solar installed.  We interviewed 6 different companies and are so glad we chose Southface Solar.  Our first choice was Pur Solar but they want you to pay 80% upfront which turned us off.  Southface was willing to work with us to get our business.  The sales rep was very professional and willing to listen and work with us.  They did everything possible to help us get "grandfathered" before the new rates took effect.  Thanks to their efforts we are locked in at the old rates for the next 20 years.  We were scheduled to be installed the end of October.  We received a call and they were able to install the system in early October.  The techs that came out were very professional.  They arrived on time and cleaned up at the end of each work day.  It took 3 days to install the system.  It was a very neat and clean install.  We just had to wait for the city inspector and APS to do their thing before the system became functional.  Everyone has signed off on their part and APS came out ahead of schedule to finish up the install.  Once the new meters were installed I was able to "throw" the switch and start using solar power.  The sales rep came out today and setup our box for wifi so we can monitor the usage.  Again they contacted us to see how things were going and were pleased to hear that APS was ahead of schedule.  We cannot say enough about our pleasant experience with Southface and highly recommend them to anyone wishing to install solar.  They will listen to you and treat you right.

Recently had D & Rs fix some intermittent electrical problems that have been plaguing my rig. Ron demonstrated outstanding technical expertise and truly fair pricing. A month later they did a 2000 watt inverter and battery installation on my rv. He had the best pricing on the hardware and batteries that I have been able to research anywhere. They removed my two flooded cell house batteries and mount and custom fabricated a very sturdy battery mount for the 4 replacement batteries. They fabricated a platform in one of my compartments for the inverter and all new high capacity cables and performed an outstanding professional custom installation of the remote and monitor systems. I did not think capable technicians like this still existed.

Excellent Company with some of the best installers around.  Made the process simple, quick and efficient.  Love my new system and the savings!

Seems like review ratings have gone down over time.  Getting a total lack of communication.  Install is supposed to be today but still haven't heard anything, despite repeated requests.  Will update if they ever come by to install.

Ahh, 3 wks later and the install happened.  Finally decided to call main office and got a lot more results than going through sales rep.  Would have been nice if he told us this to begin with, rather than constantly putting us off.  Install crew was exceptional.  Efficient, clean and informative.  Got it done in 2 days, now have to wait for all the other inspections before we can turn it on, but at least it's a start.

I would not buy a potato from this company if it was the last potato on earth. Unresponsive doesn't begin to describe their lack of customer service.

A young man wearing an Sunrun shirt knocked on my door and said he was doing a follow-up to a letter that I received from SRP about solar power. I asked to see his identification card from the City of Tempe showing he has a valid permit from the city to do door-to-door solicitations. He then left.
Tempe City Ordinance 24-71 Section d: " It shall be unlawful for any individual acting as a door-to-door seller or solicitor to fail to exhibit a valid identification card upon the request of any police officer, finance and technology director or any of his authorized agents, or upon the request of any resident of the city. "
If a resident of the City of Tempe asks you to show this card you are required to do so!
Concerned that this might be a scam I called the SRP "Preferred Solar Installer" number at (602) 889-2657 and was told that Sunrun is NOT an SRP preferred solar installer and that they have no idea what letter from SRP this person was referring to and that they are very aware of Sunrun and have been getting multiple complaints about this company.
RED FLAG: I just got an unsolicited post card from Sun Run that they have "Prescreened" my credit scores to "pre-qualify" me for their product! How dare they do this without my permission. I will be reporting this business to the BBB.

Run from this company, they will lie, cheat and steal your money, that's what they're great at nothing else. Run Run Run and fast from them for your mental well being !!

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