Unbelievably BAD business! First of all, they came to our home after our basement was flooded with 18 inches of sewage/water. Our gas water heater was sitting in this mess for several days. The plumber turned it ON and said we were ready to go. It was, according to a google search and several plumbers I spoke with (and an inspection by another plumber) later that day, a serious fire and explosion hazard, and should NOT have been done. I reported this to MSD (with whom we have a claim), and they sent the company back out to replace the water heater. After the job was done, I was told by a woman at the office (over the phone) that she would be getting in touch with me to give me a number to call to arrange the city code inspection. I never heard from her. I called back several weeks later and was given the information. I asked why no one never got in touch with me, and she said, I don't know. Maybe something was misplaced. What? It seems to me that this company is not at all concerned with their liability. First they do something that is extremely irresponsible. (I was told by several plumbers that the old water heater could have caught fire or exploded after it was turned back on.) Then, they don't make any effort whatsoever to arrange the code inspection. I don't trust them at all.
