I was speaking with Mr. Moser on the phone about my need to have a water heater replaced and installed. I thought his price was very reasonable. Due to the nature of my job, my time is quite limited and my work requires hours beyond a traditional 40-hour work week. Because of this, I questioned Mr. Moser about his availability and how long the work would take. Mr. Moser then told me, in a very condescending tone of voice, that he doesn't work on a schedule. This made my decision very easy, as I would never want to do business with anyone this rude and unaccommodating, no matter how much better the price. Of course I understand the nature of the business and the need for flexibility, but it's never right to speak to customers in such a condescending tone. Mr. Moser could have done a far better job in working with me and trying to understand my particular circumstance. I found someone else who will charge a little more but at least answered my questions politely and was more accommodating with my schedule and my circumstance.
