Jefferson Plumbing & HVAC

Had to use our home warranty company to assign a plumber when our water heater went out.  Jefferson was the assigned contractor and performed extremely well.  The diagnosis was prompt and professional.  Work orders and approvals were timely, and the new water heater that was installed today seems to be working well, and our plumber was pleasant and knowledgeable.  

All in all...a very good experience.

Our garbage disposal was seized up and wouldn't run. Matthew showed up and had it fixed in about 5 minutes. Gave good advice on how to not have it happen again.  Showed me how to fix it if it did happen again. Definitely knowledgeable and extremely professional. Would use again.

This is my first Yelp review, because I was so disappointed.

My water heater went out Sunday, 11/28. I filed an online claim the same day with my home warranty company, 2-10. I called Jefferson Plumbing on Monday, 11/29. They said the earliest they could get someone out to diagnose it was Thursday, 12/2. I understood and accepted that, as winter is a busy time. The man that came by Thursday, Mark Sheets, was very friendly and helpful. He said he wasn't sure when the install would be, which I understand is not his job to schedule. I tried to call Jefferson Plumbing on Friday, 12/3 for an update on an install date. Their hours are listed online as Monday-Friday, 7:30 am - 3 pm. I called at 2:30 pm and 2:45 pm but didn't get an answer. No answering machine either. I called again at 7:45 am on Monday, 12/6. The receptionist said they were waiting on the home warranty company to order the water heater. I called the home warranty company a few hours later. They said Jefferson Plumbing filed the diagnostic paperwork that morning (after I called). I called Jefferson Plumbing again today, Tuesday, 12/7. I tried to call them 5 times, starting at 7:30 am. A coworker of mine also called them four additional times. They finally picked up at 8:30 am on my fifth try. I asked for an update, and they said the earliest they could install it was next Monday, 12/13. I said that would put me without hot water for two weeks. It is 29 degrees outside right now. They said they had a lot of emergency calls over the weekend. I said, Shouldn't I already be in line since you all came out on Thursday? She again said they had too many emergencies over the weekend. I told her the warranty company told me Jefferson Plumbing didn't file the diagnosis until Monday morning (yesterday) after I called. The receptionist kept trying to deflect. Eventually she said, Well regardless of when it was filed, the earliest we can install it is Monday. I am very upset that I waited nearly one and a half weeks without hot water for nothing. I tried to give them the benefit of the doubt and call again (called three times between 2:30 pm and 3 p.m on Tuesday, no answer despite multiple calls).

My home warranty company sent Jefferson to fix a shut-off valve under my bathroom sink that flooded my entire condo.

Brian G. came to the house after four days trying to get my home warranty company to send someone.    

Not the plumber's fault but rather my home warranty.

While the water in the house had been taken care of by a restoration company, I still had no water.

Brian was here bright and early (I felt like crying; I was so happy to see him)
he walked me through everything he was doing; he was neat, clean, and polite.  

He apologized (it also was not his fault) for having to cut a hole in the drywall and took the time to show me why it had to be done.

The hole was so small that I wouldn't have paid any attention to it, but he explained it all before he did anything.

When he left, the vanity was clean, and the repair looked great.

These people complaining about this company need to know that the home warranty company told me they only have two plumbers and one sewer plumber in Louisville the contract with.

It is not their fault if they are booked out for several days.

Everyone's problem is just as serious as we think ours is.

I would have zero problems calling them again.

To anyone using a home warranty company... put the blame where the blame belongs. These companies (Plumbing, electric, whatever) must do what the home warranty will pay for and allow.

Joann Roth
Louisville, Kentucky